topic G7020 Does not Print Black text, does print black images in Desktop Inkjet Printers

G7020 Does not Print Black text, does print black images

BaWrules — Tue, 26 Sep 2023 20:46:03 GMT

I removed a paper jam from the printer now it will not print in black text, it does print black images, and prints color. How can this be? How to fix?????

I went through all the online troubleshooting suggestions. I removed and reinstalled the black print head.

Re: G7020 Does not Print Black text, does print black images

jrhoffman75 — Tue, 26 Sep 2023 20:58:57 GMT

did you run a nozzle check?

Re: G7020 Does not Print Black text, does print black images

BaWrules — Wed, 27 Sep 2023 14:58:24 GMT

I went through all the online troubleshooting suggestions; nozzle check, cleaning, deep cleaning, ink flush, turn off and unplug printer

It gives me error code 5200

When I send a text only (full page of text) document to the printer, it just rapidly clicks the paper through vs the typical one line at a time.

Re: G7020 Does not Print Black text, does print black images

BaWrules — Wed, 27 Sep 2023 15:01:02 GMT

and I reloaded the printer drivers from the canon site

Re: G7020 Does not Print Black text, does print black images

jrhoffman75 — Wed, 27 Sep 2023 15:07:14 GMT

Re: G7020 Does not Print Black text, does print black images

lgluck — Thu, 12 Oct 2023 22:05:20 GMT

I have been unable to register my Pixma G7020 printer on the Canon site. When I put in the serial number, I get the message that the number I entered is either not for the correct model or that the printer that I have is for the Asian market. I purchased the printer at Best Buys in Atlanta, GA. I took a picture of the seial number to be sure that I was entering it correctly, but to no avail. Just kept getting the same error message.

Re: G7020 Does not Print Black text, does print black images

jrhoffman75 — Thu, 12 Oct 2023 22:14:37 GMT

You should call Canon at 1-800-OK-CANON.

Re: G7020 Does not Print Black text, does print black images

BaWrules — Mon, 23 Oct 2023 13:45:15 GMT

I tried that. They want the phone number associated with my account. I see no place in the account to input a phone number..........

Re: G7020 Does not Print Black text, does print black images

Stephen — Mon, 23 Oct 2023 13:59:33 GMT

Your printer is already registered with your phone number and the email associated with this account. Just log into your My Canon Account at canon.us/account and tap "Service & Support" on the bottom left, then tap the big red "GET SERVICE & SUPPORT" button to the far right of the image of your G7020. It'll give you your support options from there!

Re: G7020 Does not Print Black text, does print black images

Stephen — Mon, 23 Oct 2023 14:06:40 GMT

Were you able to get your printer registered?

Re: G7020 Does not Print Black text, does print black images

BaWrules — Mon, 23 Oct 2023 14:11:07 GMT

Unfortunately Canon customer service is not as good as many other companies I have dealt with, they want $ before they will talk. Most companies don't want $until parts are needed. They should at least offer to credit the $ towards parts purchase.

Re: G7020 Does not Print Black text, does print black images

BaWrules — Mon, 23 Oct 2023 14:22:09 GMT

Sorry, I replied to wrong message below. YES, My printer is registered. Unfortunately Canon customer service is not as good as many other companies I have dealt with, they want $ before they will help. Most companies don't want $ until parts are needed. They should at least offer to credit the $ towards parts purchase.

Re: G7020 Does not Print Black text, does print black images

Stephen — Mon, 23 Oct 2023 15:20:03 GMT

If you're out of warranty and you opt to pay for phone support, and our team can't fix the issue over the phone, that fee is credited toward the purchase of a replacement unit using the Canon Upgrade Program. This is explained in detail before you pay. The image below is from my personal My Canon Account:

Re: G7020 Does not Print Black text, does print black images

BaWrules — Mon, 23 Oct 2023 16:51:32 GMT

Canon phone support had me run through an additional check, ink flush, which the tech said would use about 1/4 tank of ink. That did not work. Tech said that Error code 5200 means ink not getting to the printhead. With the above results, and colored ink works so it is not the pump, he said replacement ink head not likely to fix the problem, and cost of repair not worth it, better to buy a new machine, for which he offered 10% discount. but price is cheaper from retailers than from canon even after a 10% discount, so off to a retailer I go. In the meantime, change all my print jobs to use color instead of black ink, so that I can print, and to use the ink that is in the printer. Also he said that newer printers use different ink, so the brand new bottles I bought last month are not usable in newer models, buy another G7020 to use the ink....