topic Re: cannot scan from printer to the computer in Desktop Inkjet Printers

PIXMA TR8620a cannot scan from printer to the computer

JWB — Sat, 23 Sep 2023 23:24:23 GMT

Re: cannot scan from printer to the computer

Mike — Sat, 23 Sep 2023 22:55:03 GMT

Hi JWB!

To have a better understanding of your issue, please let everyone know the model number of your Canon printer and the operating system on your computer. Any other details you'd like to give will only help the Community better understand your issue.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks!

Re: cannot scan from printer to the computer

JWB — Sat, 23 Sep 2023 23:13:07 GMT

TR8620a printer

Re: cannot scan from printer to the computer

ArthurJ — Tue, 26 Sep 2023 17:29:54 GMT

Hi,

It is possible that a security system or firewall is not allowing the printer to directly access the computer. As a test to make sure the scanner is working correctly, you will need to try and scan using IJ Scan Utility.

If you are running Windows, the program should have installed with the printer/scanner driver and on most MacOS systems, you can install the program by itself.

Please let us know in your reply if you were able to scan using IJ Scan Utility.

We look forward to hearing from you.