topic Re: can't find scanner on canon mg2500 in Desktop Inkjet Printers

can't find scanner on canon mg2500

perplexeds — Sun, 17 Sep 2023 20:50:52 GMT

I have had my printer several years and I know I have scanned before but I just can't find the scanner now. I did upgrade to windows 10 and person had a hard time adding this printer.

I would appreciate any help, this is so strange I don't even see it on my computer ,the scanner I mean.

Please step by step directions I am not very techy.Thank you!

Re: can't find scanner on canon mg2500

ArthurJ — Tue, 19 Sep 2023 17:07:26 GMT

Hi,

If the printer driver was reinstalled, click your Windows start button and scroll down until you see a Canon Utilities folder. In that folder is the scan program called IJ Scan Utility.

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Re: can't find scanner on canon mg2500

perplexeds — Tue, 19 Sep 2023 17:21:49 GMT

I don't see a Canon Utilities folder listed under start. Could it be in another place? Thank you!

Re: can't find scanner on canon mg2500

James_C — Tue, 19 Sep 2023 17:27:24 GMT

For additional support, you can also go to your My Canon Account at HTTP://canon.us/account

Hope this helps!

Re: can't find scanner on canon mg2500

perplexeds — Mon, 25 Sep 2023 13:44:20 GMT

I don't see Canon Utilities folder under start, thanks!