https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TR8620a-Blank-on-Scanning-and-Copy/m-p/436415#M66231 <P>So the printer works well - no issues at all printing any documents and all colors seem to be good - no clogging and the test print page looks good with all bars&nbsp;</P><P>Alignment seems fine also</P><P>Test print works well also</P><P>However, when i use the scan or copy function on the actual printer screen, all pages scan or copy totally blank</P><P>Nothing shows at all when i use the onscreen copy or scan options</P><P>When I use the canon utility for scanning, that sends a good pdf to my PC</P><P>I have tried resetting the printer and also reinstalling the drivers - no success</P><P>Printer is 6 months old purchased on Amazon</P><P>Any suggestions please?</P> Wed, 13 Sep 2023 19:21:41 GMT zorro69 2023-09-13T19:21:41Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TR8620a-Blank-on-Scanning-and-Copy/m-p/436415#M66231 <P>So the printer works well - no issues at all printing any documents and all colors seem to be good - no clogging and the test print page looks good with all bars&nbsp;</P><P>Alignment seems fine also</P><P>Test print works well also</P><P>However, when i use the scan or copy function on the actual printer screen, all pages scan or copy totally blank</P><P>Nothing shows at all when i use the onscreen copy or scan options</P><P>When I use the canon utility for scanning, that sends a good pdf to my PC</P><P>I have tried resetting the printer and also reinstalling the drivers - no success</P><P>Printer is 6 months old purchased on Amazon</P><P>Any suggestions please?</P> Wed, 13 Sep 2023 19:21:41 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TR8620a-Blank-on-Scanning-and-Copy/m-p/436415#M66231 zorro69 2023-09-13T19:21:41Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TR8620a-Blank-on-Scanning-and-Copy/m-p/436425#M66235 <P>Register your product on the Canon support site and request support from Canon.&nbsp;<BR /><BR /><A href="https://www.usa.canon.com/support/p/pixma-tr8620a" target="_blank">https://www.usa.canon.com/support/p/pixma-tr8620a</A></P><P>&nbsp;</P> Wed, 13 Sep 2023 21:23:53 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TR8620a-Blank-on-Scanning-and-Copy/m-p/436425#M66235 jrhoffman75 2023-09-13T21:23:53Z