Pixma MG7720 cassette 2 errors

spgyyy — Wed, 23 Aug 2023 18:00:20 GMT

Cassette 2 has standard 8.5 x11 paper in it. Message says paper in cassette 2 is not that size, to reload or print paper already there. Nothing works. It won't print anything from Copy or Print. Paper is not being picked up by feeding mechanism it seems????

Re: Pixma MG7720 cassette 2 errors

ArthurJ — Fri, 25 Aug 2023 17:34:31 GMT

Hi,

As a test, try turning the paper mismatch setting off by using the steps HERE. If you still get an error or the paper wont feed, the printer most likely experienced an internal hardware failure and would need to be replaced.

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Pixma MG7720 cassette 2 errors

spgyyy — Sat, 26 Aug 2023 00:44:41 GMT

Thanks for the ultimate test. Printer has been replaced. It did well for seven years.

topic Re: Pixma MG7720 cassette 2 errors in Desktop Inkjet Printers

Pixma MG7720 cassette 2 errors

Re: Pixma MG7720 cassette 2 errors

Re: Pixma MG7720 cassette 2 errors