topic Re: Canon ix6820 printing only outlines in Desktop Inkjet Printers

Canon ix6820 printing only outlines

dibranzan — Tue, 08 Aug 2023 02:25:57 GMT

Hello!

I have the Canon ix6820 printer and it's been lovely, except now it's been printing only outlines of letters and black objects.

I've replaced all of the ink, done a cleaning and a deep cleaning 3 times each, turned it back on and off, and it's still printing just the outlines. I've printed the printer alignment page and it looks strange (? - see attached) but I don't know how to fix it. I'm not sure what it's supposed to look like.

If anyone could help me I would deeply appreciate it. I am using Windows 11 and printing from Adobe Acrobat, but also tried printing straight from Chrome and Photoshop with the same results.

Re: Canon ix6820 printing only outlines

jrhoffman75 — Tue, 08 Aug 2023 12:43:53 GMT

You said you ran cleaning cycles, but did you print a nozzle check?

Re: Canon ix6820 printing only outlines

dibranzan — Tue, 08 Aug 2023 13:03:13 GMT

Hi, thank you John! I did print a nozzle check, yes.

Re: Canon ix6820 printing only outlines

jrhoffman75 — Tue, 08 Aug 2023 13:39:34 GMT

Nozzle check looks good. Can you try a different item to print?

Re: Canon ix6820 printing only outlines

dibranzan — Tue, 08 Aug 2023 13:47:40 GMT

Sure, I tried printing another item, again missing the black (it's supposed to look like the top picture).

If I try to print a normal document that's black-and-white, it just comes out blank.

Re: Canon ix6820 printing only outlines

jrhoffman75 — Tue, 08 Aug 2023 13:55:45 GMT

I did a little more digging. Actually, your nozzle check is missing the the PGBK nozzle pattern.

Re: Canon ix6820 printing only outlines

dibranzan — Tue, 08 Aug 2023 13:57:56 GMT

Oh wow okay, thank you!

I just replaced the PGBK ink yesterday. Do you happen to know how do I go about fixing this?

Re: Canon ix6820 printing only outlines

jrhoffman75 — Tue, 08 Aug 2023 14:00:55 GMT

Check that all the wrapping is removed from the cartridge. Especially on top. If that doesn’t resolve give Canon a call at 1-800-OK-CANON.

Re: Canon ix6820 printing only outlines

dibranzan — Tue, 08 Aug 2023 14:04:43 GMT

Thanks so much John!