topic PIXMA TR8620 Trouble connecting wirelessly to my MAC in Desktop Inkjet Printers

PIXMA TR8620 Trouble connecting wirelessly to my MAC

Sig — Fri, 04 Aug 2023 15:26:14 GMT

For some reason my Printer and MAC are no longer communicating. Both are on the same network and I have since deleted the printer from my Mac and reloaded the printer driver. I've gone back through the wireless set up and get all the way to the end and it says they are not communicating. I cannot find the printer available on bluebooth either.

I have used this MAC computer and my printer for the last 2 years. Additionally, I have a separate PC which is connected and able to communicate wirelessly. Finally, I signed up for Cannon Injet Cloud printing center and can view ink levels from my MAC, however I am still unable to print. I no longer have the USB cord, as I have never needed it. I'm at an impasse.

Re: Wireless connectivity to my MAC

Danny — Fri, 04 Aug 2023 14:50:44 GMT

Thanks for joining the conversation, Sig!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Wireless connectivity to my MAC

Sig — Fri, 04 Aug 2023 14:51:30 GMT

Cannon TR8620

Re: Wireless connectivity to my MAC

Sig — Fri, 04 Aug 2023 15:07:01 GMT

Checking back in...are you still there?

Re: Wireless connectivity to my MAC

Danny — Fri, 04 Aug 2023 15:26:59 GMT

Thanks for providing us with that information, Sig. We just realized we also could use the specific version of macOS you've got on your Mac.

By the way, this community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

Re: Wireless connectivity to my MAC

Sig — Fri, 04 Aug 2023 15:39:21 GMT

MacOS Ventura 13.5

Re: PIXMA TR8620 Trouble connecting wirelessly to my MAC

Sig — Fri, 04 Aug 2023 15:42:56 GMT

Sorry Danny is there a faster way to do this?

Re: PIXMA TR8620 Trouble connecting wirelessly to my MAC

SamanthaW — Fri, 04 Aug 2023 15:44:58 GMT

You can click either of the links in Danny's messages for assistance from Canon directly!

Re: PIXMA TR8620 Trouble connecting wirelessly to my MAC

Sig — Sat, 05 Aug 2023 13:32:18 GMT

So I never received a reply yesterday....is there an update?????

Re: PIXMA TR8620 Trouble connecting wirelessly to my MAC

Danny — Sat, 05 Aug 2023 13:37:58 GMT

The Canon Community Forum is not designed for live, real-time support. Additionally, Samantha and I are moderators and we don't provide technical support. The fastest way to get help is to call our support line which is open Monday through Friday at 1-800-OK-CANON (1-800-652-2666). Product registration is required before you call, though, so please make sure you do that first. You can register your PIXMA TR8620 right here.

We appreciate your understanding!

Re: PIXMA TR8620 Trouble connecting wirelessly to my MAC

rmsnmz — Wed, 17 Jan 2024 05:25:59 GMT

I have exact same issue. The printer has been working great, and all of a sudden, I can not connect it to my MacBook or my iPhone/iPad Pro anymore for a fews weeks now. Tried a ton of troubleshooting but nothing worked. I reset the printer and reinstalled the canon software a number of times... And then I tried a Windows laptop and the printer finally showed up there and worked just fine so this tells me this is a Mac and/or IOS issue...

I googled this issue a number of ways and finally found this thread. Has there been a resolution that you found? Hopefully something more helpful than the copy/paste reply from Canon....

Re: PIXMA TR8620 Trouble connecting wirelessly to my MAC

Stephen — Wed, 17 Jan 2024 13:49:49 GMT

Nobody has been able to help find a resolution, because we haven't gotten any answers to our questions. We need more information to be able to help troubleshoot.

• Do you see any error messages?
• Which version of macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

Re: PIXMA TR8620 Trouble connecting wirelessly to my MAC

rmsnmz — Wed, 17 Jan 2024 21:35:05 GMT

Ok. Here are more details:

-WIFI Connection

-Mac OS Sonoma 14.2.1

-Well when you try to add a printer it simply can't find it.

This printer has been working great with WIFI, basically, everything being the same, then all of a sudden it is just not detectable on the Mac. Oh, and on the iPhone and Ipad the same way, it was working ok before but then it is not detectable anymore. The printer seems to be working fine, connects to Wi-Fi fine, even connects to my Windows computer fine, and prints and scans all alright. So again it is Mac OS and IOS issue which feels like a network connection glitch with IP4 or IP6 settings or something to me.