topic Re: PIXMA TR8620 Only Printing One Color in Desktop Inkjet Printers

PIXMA TR8620 Only Printing One Color

zuccos — Wed, 07 Dec 2022 13:55:23 GMT

I have a TR8600 that shows that all ink colors have sufficient levels of ink, and when I print a nozzle check from the printer it shows correct with all colors.

However, when printing form Windows 10 PCs I am not seeing all colors in the document.

When I print a test page from my Windows 10 PCs the test page only prints in CYAN.

I've tried this from multiple PCs and it is the same result each time.

Any ideas what would cause nozzle checks on the printer to show all colors, but then not use all colors when printing from a PC?

Re: TR8600 Only Printing One Color

Tiffany — Tue, 06 Dec 2022 23:59:37 GMT

Welcome to the Canon forum!

So that the Community can help you better, we will need to know the exact model Canon printer you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Re: TR8600 Only Printing One Color

zuccos — Wed, 07 Dec 2022 00:24:00 GMT

This is a Pixma TR8620 with firmware version 1.050, using default Windows Print Drivers on Windows 10.

Re: TR8600 Only Printing One Color

ArthurJ — Mon, 12 Dec 2022 17:32:57 GMT

Hi,

When you print a nozzle check, does it look like the example HERE?

We look forward to your reply.

Re: TR8600 Only Printing One Color

zuccos — Mon, 12 Dec 2022 18:50:13 GMT

Yes, it looks like pattern A (no gaps or breaks in the colors)

Re: PIXMA TR8620 Only Printing One Color

reffan — Sat, 15 Jul 2023 15:41:28 GMT

Did they ever find a solution? Mine appears to be same/similar problem. I get nothing out of Cyan

Re: PIXMA TR8620 Only Printing One Color

ArthurJ — Tue, 18 Jul 2023 18:28:03 GMT

Hi,

If you print the nozzle check any cyan does not appear, I recommend a cleaning and a possible deep cleaning. If cyan does appear on the nozzle check but not in your prints, make sure you have downloaded the Canon driver and are not using a built in Windows driver.

In some cases if you go into printers and scanners on Windows and select Add Printer, it will add a default Windows print driver. You will want to make sure you use the TR8600 series MP Driver Ver.1.04 listed HERE on the Canon website.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: PIXMA TR8620 Only Printing One Color

PDCHARTIER_61 — Tue, 25 Nov 2025 14:32:18 GMT

I'm printing using Windows 11. It only prints cyan. I've reinstalled the latest drivers. Even the Windows Printer Test Print only prints cyan. However, when I run the nozzle checks, all the colors print. It SOUNDS like it's printing, but only spits out blank pages unless the page uses cyan.

Re: PIXMA TR8620 Only Printing One Color

PDCHARTIER_61 — Tue, 25 Nov 2025 14:34:08 GMT

Sorry - the printer is a PIXMA TR8620.

Re: PIXMA TR8620 Only Printing One Color

ArthurJ — Fri, 28 Nov 2025 19:32:42 GMT

Hi,

Based on this type of issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you

Re: PIXMA TR8620 Only Printing One Color

DerrickL — Sat, 29 Nov 2025 00:58:40 GMT

This guide may help, it addresses no color or wrong color printing:

https://www.compandsave.com/blog/posts/canon-printer-not-printing-color-heres-how-to-fix-it-fast.html