topic Re: Odd Printer Behavior in Desktop Inkjet Printers

Odd Printer Behavior

desgnr — Thu, 21 Aug 2014 19:41:50 GMT

I have Canon printer & it prints fine if i use a Word Document,but i tried to print a JPEG & everything is grayed out.
I also printed a Ruby Tuesday coupon & some of the text is missing when i print them out.
What can be wrong ?

Re: Odd Printer Behavior

Jessica — Sat, 23 Aug 2014 16:22:05 GMT

Hi Desgnr!

In order to provide you with the proper steps, please let everyone know what version OS (Mac 10.X, Windows __ etc.) you are running on your machine. This way, the community will be able to assist you with a workflow appropriate for your computer/device.

Thanks!

Re: Odd Printer Behavior

desgnr — Sat, 23 Aug 2014 17:10:47 GMT

Windows 8.1

Re: Odd Printer Behavior

Jason — Sat, 23 Aug 2014 17:16:11 GMT

Thanks for the updated information!

Which printer model are you using?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Odd Printer Behavior

desgnr — Sat, 23 Aug 2014 17:17:40 GMT

MP190

Re: Odd Printer Behavior

Patrick — Tue, 26 Aug 2014 09:10:21 GMT

Hi desgnr,

Please make sure that the ink installed in the printer is the correct ink. The correct ink cartridges are the PG-40 black and the CL-41 color.

Next, a test page should be printed. The nozzle check pattern shows if each print head nozzle is operating properly.

1. Ensure that the printer is powered on and the LED displays a 1.

2. Open the paper output tray.

3. Load a sheet Letter-sized plain paper in the Auto Sheet Feeder.

4. Press the <Maintenance> button once to display [A]. The Maintenance button is the button on the left hand side of the Operator's panel which has the wrench and screwdriver label above it.

5. Press the Black Start button. The machine will print a nozzle check pattern. Please compare the test page that you printed with the one that has been attached to the bottom of this message.

If the test page does not match the example attached to this post, printhead cleanings should be performed. To do this, please follow these steps:

1. Ensure that the printer is powered on and the LED displays a 1.

2. Press the <Maintenance> button once to display [H]. The Maintenance button is the button on the left hand side of the Operator's panel which has the wrench and screwdriver label above it.

3. Press the Black Start button. The cleaning will commence.

After performing a few cleanings, please print another test page.

Does the test page print correctly?