topic Re: PIXMA MG3600 Series - Broken Encoder Strip in Desktop Inkjet Printers

PIXMA MG3600 Series - Broken Encoder Strip

OldSoul71 — Wed, 12 Jul 2023 19:55:09 GMT

Powered the printer on and while warning up it made a loud clunking noise, as though the print head wanted to burst through the side of the casing. When I opened the front of the printer tray a plastic strip with a spring attached to one end was protruding. I pulled on it to reveal the spring had presumably broken off the other end. Not sure if this is fixable. I've started to strip the printer down to see if I can locate the other end of the strip and the rogue spring but it looks to be buried right at the bottom of the unit. Anyone know what this strip is for and where it sits..I'm guessing it's paper tray related.

Re: Canon Pixma Printer broken flexistrip with spring

SamanthaW — Wed, 12 Jul 2023 19:37:41 GMT

Hi!

To have a better understanding of your issue, please let everyone know the model of the printer you have.

If this is a time-sensitive matter, please check out your other support options here.

Thanks!

Re: Canon Pixma Printer broken flexistrip with spring

OldSoul71 — Wed, 12 Jul 2023 19:40:45 GMT

Hi, the printer is a Canon RMC K10425.

Having dug a little deeper I believe this strip is called an encoder strip.

Re: Canon Pixma Printer broken flexistrip with spring

Danny — Wed, 12 Jul 2023 19:44:28 GMT

Thanks for replying, though the number you supplied isn't a model number. Your Canon printer's model number should be displayed prominently on the top and/or front of the unit. Our model numbers typically begin with letters (such as G, GX, TS, TR, MX, MG, MB, MP, iP, or iX) followed by up to 4 numbers.

We hope this helps!

Re: Canon Pixma Printer broken flexistrip with spring

OldSoul71 — Wed, 12 Jul 2023 19:50:36 GMT

Apologies, MG3600.

Re: PIXMA MG3600 Series - Broken Encoder Strip

OldSoul71 — Thu, 13 Jul 2023 05:24:00 GMT

Where can I obtain a replacement strip for this printer, please?

Re: PIXMA MG3600 Series - Broken Encoder Strip

shadowsports — Thu, 13 Jul 2023 13:41:08 GMT

Greetings,

Canon Parts Dept. 1-800-828-4040. The hours of operation are 9:00 A.M. to 8:00 P.M. EST from Monday to Friday.

When calling, speak the term "order parts" to be transferred correctly.

Re: PIXMA MG3600 Series - Broken Encoder Strip

OldSoul71 — Thu, 20 Jul 2023 09:06:36 GMT

I've ordered the part from a Canon UK affiliate. No clue how to fit, but I've part-disassembled the printer ready for installation. Fingers crossed!