topic Re: PIXMA TS6220 problems printing since switching to Windows 11 in Desktop Inkjet Printers

PIXMA TS6220 problems printing since switching to Windows 11

Ron_D — Thu, 06 Jul 2023 12:37:13 GMT

I'm having an issue since going to Windows 11. I've loaded TS6200 series MP Drivers Ver.1.02 (Windows) and Windows Printers and Multifunction Printers security patch Ver.1.0.2. When I perform any print, there is a multi-minute delay. When the print comes, there is a 2nd print with the same delay. The only message I can find is "Collecting Printer Status". I'm printing Wi-Fi. I've also attempted "Wireless Direct" with the same result. I've deleted all Canon S/W and reloaded just the basic driver, and no success. My other printing devices function properly, it's just an issue with the Canon printer. Does anyone have a solution here?

Re: PIXMA TS6220 problems printing since switching to Windows 11

ArthurJ — Fri, 07 Jul 2023 18:31:59 GMT

Hi,

Based on the steps you have taken already, I recommend reaching out to Canon support. The real time feedback of a live technical support call/chat would be very beneficial in this case.

You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: PIXMA TS6220 problems printing since switching to Windows 11

Ron_D — Mon, 10 Jul 2023 15:03:15 GMT

I believe I got to the bottom of this. With my new MSI motherboard, Norton 360 was included. There was something in this program that caused the issue. I removed Norton and the print driver is functioning properly.