topic Re: PIXMA TR4720 Suddenly Stopped Printing, Unable to Install Driver in Desktop Inkjet Printers

PIXMA TR4720 Suddenly Stopped Printing, Unable to Install Driver

muse73 — Tue, 20 Jun 2023 13:21:07 GMT

My printer is pretty new and was working fine. Then it just stopped printing. According to my computer there isn't a driver installed. Not sure what happened as one day it just stopped working. I have gone in many circles trying to load the driver from the Canon site and I am unable to do so. Buying a printer in December to have it stop working in June is very frustration. Any help would be appreciated.

Re: PIXMA TR4720 Suddenly Stopped Printing, Unable to Install Driver

ArthurJ — Tue, 20 Jun 2023 19:08:12 GMT

Hi,

So we can best assist you, please let us know what version of Windows or MacOS you are running?

Or if you would like assistance in real time, I recommend reaching out to Canon support for real time support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: PIXMA TR4720 Suddenly Stopped Printing, Unable to Install Driver

muse73 — Sun, 25 Jun 2023 15:15:47 GMT

Windows 11 and my printer is registered already however, I struggled to find where I could go for support and this is why I posted on here.

Re: PIXMA TR4720 Suddenly Stopped Printing, Unable to Install Driver

ArthurJ — Mon, 26 Jun 2023 17:33:52 GMT

Hi,

If you go into your Canon account and click on Product support, it will give you our phone number(1-800-652-2666), to contact us and it also looks like you have access to our chat support team as well. Both are available Monday - Friday, 8:00 AM - 8:00 PM EST excluding holidays.

Since the drivers wont load, the real time feedback of a live technical support call/chat would be very beneficial in this case.

We look forward to hearing from you.

Re: PIXMA TR4720 Suddenly Stopped Printing, Unable to Install Driver

muse73 — Sat, 01 Jul 2023 23:34:06 GMT

thank you, I will call or chat.