topic Re: Google Chrome prints quarter size. Safari normal in Desktop Inkjet Printers

Google Chrome prints quarter size. Safari normal

Kwendland — Thu, 15 Jun 2023 20:59:01 GMT

Chrome is a quarter size. Safari normal.

Re: Google Chrome prints quarter size. Safari normal

rs-eos — Thu, 15 Jun 2023 21:13:41 GMT

You'll have to mention what printer it is that you're using and what computer and operating system. Though from what you write, this appears to be a Chrome issue, so you'll prob need to get support for that.

A complete guess is that Chrome is running on a device with a high-dpi screen (aka "retina") and not knowing what to do. A high-dpi screen would have twice as many pixels horizontally and vertically; potentially leading to the quarter-sized output.

Re: Google Chrome prints quarter size. Safari normal

Tiffany — Thu, 15 Jun 2023 21:15:01 GMT

Welcome to the Canon forum!

So that the Community can help you better, we will need to know what model printer and which operating system is running on your computer (i.e. Windows or macOS and which version). How are you connecting? Error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

Re: Google Chrome prints quarter size. Safari normal

Kwendland — Thu, 15 Jun 2023 21:20:51 GMT

macos bigsur 11.7.6, WiFi, Works fine with Safari, iPhone and Ipad. Chrome seems to be the problem.

Re: Google Chrome prints quarter size. Safari normal

Kwendland — Thu, 15 Jun 2023 21:23:28 GMT

macos bigsur 11.7.6 retina. WiFi, Works fine with Safari, iPhone, and Ipad. Chrome seems to be the problem.

Re: Google Chrome prints quarter size. Safari normal

Danny — Fri, 16 Jun 2023 12:44:18 GMT

Thanks so much for that information, though we really need to know which Canon printer model you're using. We look forward to your reply!

Re: Google Chrome prints quarter size. Safari normal

Kwendland — Fri, 16 Jun 2023 13:18:23 GMT

MG3620

Re: Google Chrome prints quarter size. Safari normal

Kwendland — Sat, 17 Jun 2023 16:59:19 GMT

MG3620 prints fine with Safari. Half size with Chrome.