topic Re: Error Code 5011 in Desktop Inkjet Printers

PIXMA MX922 Error Code 5011

ashbyv — Fri, 19 May 2023 13:40:40 GMT

I have a Cannon MX922, i am getting code "5011" cancel printing. Turn off and plug in, if problem persist call support. I did so and i am asking for help. did not work.

Re: Error Code 5011

Crista — Thu, 25 Sep 2014 17:09:42 GMT

Hi ashbyv!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

Re: Error Code 5011

ashbyv — Thu, 25 Sep 2014 17:14:03 GMT

CAn you tell me what it could possibly mean? I have looked for paper jams and no luck there. I have contacted support and waiting on them to email me back. Just thought maybe i could get a jump start. Also, may i ask, the lights on the cartirdges are they suppose to be on at all times when printer is turned on? Thanks for your assistance.

Re: Error Code 5011

Ramona — Tue, 14 Oct 2014 05:26:12 GMT

Hi ashbyv,

The lights on the ink tanks in the printer should be lit when the printer is turned on. The 5011 error is a general hardware error; since you have already verified that there are no paper jams in the printer, with a flashlight or other bright light, please check the paper feed and print head areas of the printer to verify that there are no other obstructions in the printer that may be causing the error. Once this has been done, if you reset the printer and still reeive the same error, it will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

Re: Error Code 5011

derynb — Tue, 13 Jun 2017 22:36:34 GMT

Thank you....this worked for me when I was just about to bin it !!

Re: Error Code 5011

sirenajones — Tue, 26 Sep 2017 07:41:21 GMT

OMG THIS WORKED!!
(after several youtube vids and days of headbanging..... THANK YOU) You changed my life in this small but very important way ! 😄

Re: Error Code 5011

digicube — Wed, 27 Sep 2017 21:45:28 GMT

It got me out of the error code but my pc won't recognize the printer. When I turn off the printer, it will not turn on anymore. I have to unplug the power cable and plug it back in to power on the printer but the error code comes up again.

Edit: I fixed it by opening the ink cartridge compartment cover. [Removed link to 3rd party per Forum Community Guidelines]

Re: Error Code 5011

donj707 — Fri, 29 Sep 2017 23:24:23 GMT

Brilliant, tried everything and was about to use it as a missile until I read your solution. To my surprise it works perfectly again, a thousand thanks. How on earth did you come up with that solution?

Re: Error Code 5011

AnnP — Sat, 30 Sep 2017 15:59:22 GMT

Hey I did this and now the printer will not turn at all. Nothing.

Re: Error Code 5011

Michael — Thu, 02 Nov 2017 15:31:54 GMT

AnnP,

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Error Code 5011

AnnP — Thu, 02 Nov 2017 15:43:21 GMT

Thank you so much. Sorry, I don't see the accept as solution button. The printer DID come back fine tho after it was off for a couple days. Maybe I didn't follow the instructions correctly the first time. Thank you for your help. I do appreciate you.

Re: Error Code 5011

donj707 — Thu, 02 Nov 2017 18:16:31 GMT

After working fine for a few days the problem returned. It appears to be a very common problem. Anyway to cut a long story short I dumped it and went back to Epson and am now a happy printer.

Re: Error Code 5011

Rick10 — Fri, 21 Dec 2018 21:51:11 GMT

Error 5011

I bought a new MG6852 and want to start, but it's not working. I directly get the message Support code 5011.

I turned the device off and tried again. But every time the same message

Re: Error Code 5011

LarryAlaard — Mon, 19 Aug 2019 18:44:47 GMT

thanks a lot this really assisted me wow I almost took it back to the supplier

Re: Error Code 5011

SoCalMark — Sun, 20 Oct 2019 15:47:39 GMT

Apparently, when you tell Canon here what you really think of their product, they delete your post.

Let's see how long this one lasts under our freedom of expression rights

Re: Error Code 5011

copimaser — Sat, 15 Feb 2020 00:39:26 GMT

Buenas tardes, tengo una canon pixma TS9120 con codigo 5011, ya revise y no encuentro nada que obstruya el paaso de la hoja. ¿que puedo Hacer?

Re: Error Code 5011

SWILLC — Wed, 29 Apr 2020 00:48:01 GMT

Garbage printer. Replace the black ink for the first time and get 5011 error. Have done everything in this thread. Nothing. DO NOT EVER BUY A CANON PRINTER.

Re: Error Code 5011

fittedforthe — Thu, 18 May 2023 21:26:57 GMT

I had this error code as well, to fix this issue power off and unplug it before it gets shut down all the way. I tried to power off and unplug it but didn't work so I decided to try power off and unplug before it shuts off, it worked on mine. Hope this helps everyone who has error code 5011

Re: Error Code 5011

jasonfranz — Mon, 12 Jun 2023 23:12:59 GMT

What exactly did you do? It sounds like you found a solution but I seen no real solution posted here.