Just Installed Pixma G7020 and can print but can't scan

dwfriederichs — Sat, 03 Jun 2023 22:59:31 GMT

I just received and set up the Pixma G7020 through an ethernet connection. Printing works well, but scanning doesn't work at all.

Background:

Prior to setup, I uninstalled all Canon software and drivers for two previous Canon printers
Installed drivers per the instructions using an ethernet connection and the installation completed successfully
Successfully printed in color and black/white
Successfully copied from the ADF (so the issue is not the ability of the printer to scan a document)
When I attempted to scan through my Neat application (www.neat.com), it locates the scanner, but doesn't think there is any paper loaded into the ADF (there is)
When I try to scan through Windows Fax and Scan, the scanner does not show up as an option

I've uninstalled and reinstalled a couple times and the outcome is the same.

Any ideas would be appreciated. Thank you in advance!

Re: Just Installed Pixma G7020 and can print but can't scan

dwfriederichs — Sun, 04 Jun 2023 12:28:40 GMT

Another wrinkle - I was able to scan from the Canon IJ Scan Utility. But still not able to scan from Neat or from Windows Fax and Scan.

Thanks!

dwfriederichs — Mon, 05 Jun 2023 23:33:37 GMT

I've also installed on a second PC and get the same result.