topic Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4 in Desktop Inkjet Printers

IX 6820 Drivers not installing on Mac OS Monterey 12.4

Sweejak — Mon, 27 Jun 2022 17:20:51 GMT

It's hard enough to find drivers, but when I do they won't install. I'm on an M1 Mac and get the message "Installation failed. Contact software manufacturer, and that's what I'm trying to do.

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

ArthurJ — Fri, 01 Jul 2022 17:57:04 GMT

Hi,

Please try downloading the printer driver directly from this post. Once the file downloads, select the file and run the installer.

mcpd-mac-ix6800-16_40_1_0-ea21_3.dmg

Were you able to install this file?

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

Sweejak — Sat, 02 Jul 2022 00:13:26 GMT

no, it won't install.

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

Sweejak — Sat, 02 Jul 2022 00:20:04 GMT

Let me also say that I can run the printer but there is no Printer Utility in my version, I cannot print a test page, clean the print head or adjust the print head. These were all functioning on earlier versions pre-Monterey.

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

Sweejak — Tue, 05 Jul 2022 15:17:04 GMT

No replies, Arthur J?

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

Danny — Tue, 05 Jul 2022 15:25:02 GMT

Hi, Sweejak!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

Sweejak — Tue, 05 Jul 2022 15:27:15 GMT

What about my drivers that won't install?

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

Patrick — Fri, 08 Jul 2022 19:38:06 GMT

Hi Sweejak,

Are you using your PIXMA iX6820 with a USB cable?
Or are you using your PIXMA iX6820 wirelessly?

Again, if you would like this issue resolved more quickly, please consider creating an account so that you can phone or chat with a support representative:

https://myprofile.americas.canon.com/us/signin

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

Sweejak — Fri, 08 Jul 2022 20:31:20 GMT

My Pixma ix6820 is connected wirelessly. I do have a Canon Account.

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

Sweejak — Wed, 03 Aug 2022 19:03:54 GMT

Canon support for Macs is non-existent.

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

gingerbeardman — Mon, 28 Nov 2022 13:42:12 GMT

Thanks @ArthurJ!

Just to let you know "mcpd-mac-ix6800-16_40_1_0-ea21_3.dmg" worked for me on macOS 12.6.1 (Monterey). My process:

download dmg
open dmg
open installer
follow prompts and wait
approve system preferences kext security request (important!)
restart Mac when prompted

After that my printer PIXMA iX6850 was able to be added using the USB connection.

This was very much worth doing for me, for the following two reasons:

there are many more print options over USB compared to AirPrint
I don't have WiFi at my art studio

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

Sweejak — Sat, 03 Jun 2023 14:38:57 GMT

Well, I can see clearly that Canon doesn't really support Macs. Their attempts to help me amount to run arounds.

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

shadowsports — Sat, 03 Jun 2023 15:44:13 GMT

Greetings,

Where are you looking for drivers?

The product's support portal is the recommended place to get drivers for your device:

Canon Support for PIXMA iX6820 | Canon U.S.A., Inc.

There is nothing "hard" about finding them there.

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

Sweejak — Sat, 03 Jun 2023 15:47:00 GMT

I've found them, but they won't install per previous messages.

Re: IX 6820 Drivers not installing on Mac OS Monterey 12.4

Sweejak — Sat, 03 Jun 2023 15:48:06 GMT

Also I'm on Ventura now.