topic PIXMA MX490 Canon XL Black ink exhausted in 4 days in Desktop Inkjet Printers

PIXMA MX490 Canon XL Black ink exhausted in 4 days

Ctwilli — Wed, 31 May 2023 15:03:44 GMT

Hello there!
We are a company who has purchased several canon products from multiple printers and ink cartridges. We recently installed a black XL cartridge and within 4 days post installation, the black ink is going out. We do not print accessibly, so cartridge was used properly.
We would appreciate it if we could get in contact with someone about a warranty and replacement of materials.

thank you for your help!

regards.

Caitlyn

Re: Canon XL Black ink

jrhoffman75 — Mon, 29 May 2023 22:55:02 GMT

Go to the support page for the particular printer you are working with. Register your product and then request support.

Here is an example:

Re: Canon XL Black ink exhausted in 4 days

Danny — Tue, 30 May 2023 14:52:30 GMT

Hi, Caitlyn!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Canon XL Black ink exhausted in 4 days

Ctwilli — Wed, 31 May 2023 14:46:46 GMT

Hi Danny, it’s a Canon Pixma mx490.
We have purchased a black canon XL ink the cartridge ran out within 4 days. Not sure if this one in particular was defective, but we are asking if you all will honor your pledge on quality products.

is there a phone number I can call for customer service? Thanks!

Re: Canon XL Black ink exhausted in 4 days

ArthurJ — Wed, 31 May 2023 16:43:48 GMT

Hi,

You will need to register your Canon gear HERE to access additional support options. Once you register you will have the option to call us.

We look forward to hearing from you.