topic PIXMA TR4720 "Local USB" Message When I Try to Scan via Wi-Fi in Desktop Inkjet Printers

PIXMA TR4720 "Local USB" Message When I Try to Scan via Wi-Fi

welterd1949 — Tue, 16 May 2023 15:02:12 GMT

I am using windows 11. I am not able to find any Canon apps on my computer.

I purchased a Canon TR4720 printer and went through the setup process for my HP laptop. The connection is wireless through Wi-Fi. I can print but when I select "scan" I get a screen on the printer that says "local USB". I don't want to use a USB connection, but can't find a way to select something else. I recently changed to Windows 11.

I tried using a windows scan app, but it did not find the printer.

Any guidance would be greatly appreciated.

Doug

Re: PIXMA TR4720 "Local USB" Message When I Try to Scan via Wi-Fi

ArthurJ — Tue, 16 May 2023 16:35:50 GMT

Hi,

When you installed the printer, a scan program called IJ Scan Utility should have installed as well. This program will be located in the Canon Utilities folder on your computer.

When you open IJ Scan Utility, make sure the printer is listed as TR4700 series Network and and try to scan using our scanning program.

If the printer was installed previously and then you updated to Windows 11, you may need to remove and reinstall the printer driver from the Canon website.

Please let us know if you were able to locate IJ scan Utility and if you were able to scan using that.

We look forward to your reply.