topic Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com in Desktop Inkjet Printers

Too Much Counterfeit Canon Ink Cartridges on Amazon.com

JackWillson — Fri, 12 May 2023 09:03:09 GMT

There are sooo many fakes on the Amazon platform that I can't tell which Canon 280 281 cartridges are genuine. The pictures on Amazon look exactly the same as the original ones, but the actual ones have nothing to do with it.

When I search for canon 280 281 ink cartridges for canon printers, I get a page like this：
https://www.amazon.com/s?k=canon+280+281+ink+cartridges+for+canon+printers、

fake canon

Can you tell which Canon cartridges are genuine ???

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

rs-eos — Fri, 12 May 2023 11:10:36 GMT

It will be difficult, especially with Amazon. However, one thing you can do is that in your search results, find the filters, and set "Featured Brands" to only include Canon. That will at least remove all the third party brands. Also, be sure that the actual item is from the Canon store and check that the item both ships from and is sold by Amazon.

I would though strongly recommend to purchase products from known authorized Canon resellers such as B&H Photo, Adorama, et. al.

e.g. B&H photo carries among others, manufacturer part number #2075C006 (Canon PGI-280/CLI-281 5 color pack for select PIXMA printers)

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

jrhoffman75 — Fri, 12 May 2023 11:11:33 GMT

It is a problem. I look to see that the package says Genuine Canon or Canon and has the hologram. Although I guess it might only be time before the scammers get there as well.

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

shadowsports — Fri, 12 May 2023 14:00:20 GMT

Canon and Amazon are both going after the counterfeiters

IP: Our Sword, Our Shield | Intellectual Property | Canon Global

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

normadel — Fri, 12 May 2023 22:18:17 GMT

For one thing, the packages you show aren't counterfeit. The brand name is "Acaues" or something. So these aren't pretending to be genuine Canon product.

If you want a guarantee of genuine-ness, buy ink directly from Canon. They have deals that make it decently-priced, and shipping is free. Or else, try a non-OEM product and see if it works.

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

jrhoffman75 — Sat, 13 May 2023 01:26:52 GMT

While the clarification is technically correct, the clear intent of the third party manufacturer is to emulate Canon packaging.

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

normadel — Sat, 13 May 2023 18:08:10 GMT

C'mon. You need to LOOK AT what you are buying. Third party guys can emulate all they want, but if it doesn't even SAY Canon on it how can you accuse them of counterfeiting?

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

rs-eos — Sat, 13 May 2023 18:16:45 GMT

Refer to "trade dress". Shady businesses will use similar trade dress to ultimately trick unsuspecting consumers. And ultimately rob sales (from Canon in this situation).

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

jrhoffman75 — Sat, 13 May 2023 18:23:50 GMT

That’s because the majority of the people don’t spend the time to do that. Looks like it, click the button. Why do you think the majority of third party products look just like the original. Like Ricky says - trade dress.

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

JackWillson — Mon, 15 May 2023 01:54:34 GMT

Not only the "Acaues" brand, but every single product in my pictures is not Canon, and I believe that not everyone can guarantee that they are getting the original every time they buy it.

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

JackWillson — Mon, 15 May 2023 01:57:57 GMT

Could you please tell me how I can report this situation to Canon? They need to remove all these counterfeit products, otherwise I'll have to consider using an HP or Epson printer.
I am so used to shopping on Amazon that I don't want to find another way.
TKS

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

JackWillson — Mon, 15 May 2023 01:58:36 GMT

Can someone please tell me how to report this situation to Canon? They need to remove all these counterfeit products, otherwise I'll have to consider using an HP or Epson printer.
I am so used to shopping on Amazon that I don't want to find another way.

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

JackWillson — Mon, 15 May 2023 02:01:58 GMT

Yes, they've dealt with counterfeit chargers; let's hope they continue to deal with counterfeit cartridges.

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

Stephen — Mon, 15 May 2023 12:54:28 GMT

We don't sell on Amazon. The only Authorized Canon Dealer is Amazon.com. That means you should look for Genuine Canon products that are sold and shipped (fulfilled) by Amazon.com. If they're being sold or shipped by anyone else, they're not an authorized Canon Dealer, which could be fake. Learn more at canon.us/counterfeit and our advisory about counterfeit inkjet cartridges here.

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

shadowsports — Mon, 15 May 2023 14:05:40 GMT

@JackWillson wrote:
Can someone please tell me how to report this situation to Canon? They need to remove all these counterfeit products, otherwise I'll have to consider using an HP or Epson printer.
I am so used to shopping on Amazon that I don't want to find another way.

@JackWillson,

Lets be reasonable here..... Canon does not control Amazon, or who they allow to sell on their site. There are sellers on Amazon offering counterfeit inks for HP and Epson too. The decision what and who to purchase from is ultimately yours. Don't blame Canon. They are not the ink police. Canon will sell you genuine inks if you purchase direct. If you purchase from a 3rd party, then you assume the risk. Canon is not responsible if you are "so used to shopping on Amazon that I don't want to find another way". I've provided proof that Canon and Amazon are taking steps to combat counterfeit sales. The rest is up to you as a consumer.

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

JackWillson — Tue, 16 May 2023 10:49:09 GMT

This behaviour of selling counterfeit goods has become very common on Amazon recently, which will definitely affect Canon's sales. You can complain to Amazon to stop this behaviour, just like HP recently asked Amazon to stop selling many brands to prevent more consumers from buying fake goods.

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

JackWillson — Thu, 18 May 2023 01:06:05 GMT

Thank you for your patience, frankly you are right, I think the main problem is Amazon's indulgence, but my complaint to Amazon has not received a response, so I hope Canon can help us complain to Amazon about this behaviour.

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

Zeta404 — Sun, 14 Apr 2024 17:56:46 GMT

I purchased toners from the Canon store website. Everything was working fine until recently, when the printer received an update via the internet connection, and now my Toner Status reports the toners as counterfeits. Either there is a bug in the program or Canon decided that it does not want me as a customer. I hope someone will fix this issue.

Re: Too Much Counterfeit Canon Ink Cartridges on Amazon.com

Stephen — Sun, 14 Apr 2024 18:23:26 GMT

If you purchased these directly from us at https://USA.canon.com, you'll want to contact support to determine what's happening. Support is available Monday through Friday at 800-OK-CANON (800-652-2666).

Canon USA does not sell directly on Amazon, however Amazon.com is an authorized dealer when our products are sold and shipped directly from Amazon.com, not from a third party.