topic Re: MP driver install issue in Desktop Inkjet Printers

PIXMA MG3620 MP driver install issue

weymans — Tue, 16 May 2023 15:21:26 GMT

I am trying to run the MP drivers and software install so I can use the IJ Scan utility. I get an error message that the specified pathname is too long for the MP drivers. How can I get around this. Everything else is working fine

Re: MP driver install issue

StevenMOD — Mon, 15 May 2023 22:24:54 GMT

Hello, weymans!

So that the Community can help you better, we will need to know more information.

What is the exact model printer you're using (it's usually on the top or front of the unit)?
What version of Windows or macOS are you using?
How do you connect to your printer (USB or WiFi)?
Were you installing the software from https://canon.us/ijsetup

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

Re: MP driver install issue

weymans — Mon, 15 May 2023 22:55:09 GMT

Pixma MG3620, Windows 11 home, wi-fi, yes installing from ijsetup

I did manage to add the printer to my laptop and install print drivers and everything else is functioning. I am able to print and make copies and was able to install My Image Garden and other utilities but I do need the scanner utility.

Re: MP driver install issue

weymans — Thu, 18 May 2023 10:50:41 GMT

Exact message I am getting is

The specified pathname is too long. Change the pathname to within 180 characters.

Windows allows 260 characters so this appears to be an issue with the Canon installer software

Re: MP driver install issue

ArthurJ — Thu, 18 May 2023 17:26:53 GMT

Hi,

I recommend reaching out to Canon support for real time support with this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: PIXMA MG3620 MP driver install issue

tstrutton — Thu, 31 Jul 2025 20:53:03 GMT

I am having the same issue. I see that you resolved your issue but I don't see how you were able to do it.