topic Re: PIXMA TS7420a No power cord?? in Desktop Inkjet Printers

PIXMA TS7420a No power cord??

Lilwrow — Tue, 09 May 2023 14:56:26 GMT

I just received a PIXMA TS7420a and there isn’t a power cord? Why sell a product that doesn’t come with the required cables for use.

Re: No power cord??

rs-eos — Mon, 08 May 2023 14:09:36 GMT

Where did you purchase it from? I cannot find the manual for that particular model, but similar models do include the power cord. Do you have any documentation that came with it? There should be a section outlining what exactly comes within the box.

Re: No power cord??

shadowsports — Mon, 08 May 2023 14:14:15 GMT

Greetings,

Have never heard of this happening, but anything is possible. Re-check the packaging, maybe you missed it?

If not, contact the place of purchase or Canon. I'm sure they would be happy to help. I would try the retailer first, unless purchased direct from Canon.

1-800-652-2666

Re: No power cord??

Lilwrow — Mon, 08 May 2023 14:20:08 GMT

Definitely didn’t miss it, the box just has the printer and “manual” (the QR code sheet for set up) it only says “USB not included” but I would assume it would come with a power cord since it needs one to function. Thank you though!!

Re: PIXMA TS7420a No power cord??

Danny — Tue, 09 May 2023 14:59:39 GMT

Thanks for posting, Lilwrow! Could you please double-check your printer's model number for us? To date, Canon USA hasn't put out a printer to date with the model number you mentioned. Our support team will be glad to furnish you with a power cord but we need to know which printer you've got first.

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: PIXMA TS7420a No power cord??

Lilwrow — Tue, 09 May 2023 20:43:51 GMT

The model is PIXMA TS6420a, my apologies!

Re: PIXMA TS7420a No power cord??

ArthurJ — Wed, 10 May 2023 17:21:33 GMT

Hi,

I recommend reaching out to Canon support and they will be happy to send you a power cord. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: PIXMA TS7420a No power cord??

reretram — Mon, 18 Dec 2023 21:56:41 GMT

Just chatted with Canon, couldnt help