topic Re: PIXMA TS9120 scanner does not work, printer works in Desktop Inkjet Printers

PIXMA TS9120 scanner does not work, printer works

mmminka — Tue, 02 May 2023 13:11:27 GMT

I have the latest driver installed. Windows 11.

This is a TS9120.

It just started happening.

Any ideas?

Thank you.

Re: PIXMA TS9120 scanner does not work, printer works

ArthurJ — Tue, 02 May 2023 17:58:36 GMT

Hi,

Please click HERE for the steps to print the network settings page. Once it prints, please let us know what the signal strength is in row 3-2-1.

We look forward to your reply.

Re: PIXMA TS9120 scanner does not work, printer works

mmminka — Wed, 03 May 2023 01:23:31 GMT

Hello ArthurJ

The signal strength is 75%.

Thank you!

Megan

Re: PIXMA TS9120 scanner does not work, printer works

ArthurJ — Wed, 03 May 2023 16:58:02 GMT

Hi,

The signal strength looks good. Please going in view devices and printers on your computer and remove the Canon printer driver listed. Once that is done, restart your computer and then click HERE.

From there, scroll down and click on load more. You will want to download and install TS9100 series MP Drivers Ver.1.02 (Windows). Once installed, open IJ Scan Utility on your computer and try to scan again.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: PIXMA TS9120 scanner does not work, printer works

mmminka — Thu, 04 May 2023 16:42:26 GMT

Thank you!