topic Re: PIXMA TS9020 Multi-Page PDF Scans Broken Up into Multiple Files in Desktop Inkjet Printers

PIXMA TS9020 Multi-Page PDF Scans Broken Up into Multiple Files

Jebair — Sat, 29 Apr 2023 13:50:28 GMT

On a TS 9020 printer/scanner, I often scan multi-page documents into pdf format. The scanner is wirelessly connected to a 24" iMac running Ventura 13.3.1 OS. All software is up to date as far as I know. I have no problem scanning most things; the scanner works flawlessly. However, more often than not, the scanner somehow "loses connection" when scanning a second page of a multipage document. I get the following dialog box more often than not. When I close the box and then scan the document, it often works fine, but I have two separate documents instead of one. What is wrong?

Re: PIXMA TS9020 Multi-Page PDF Scans Broken Up into Multiple Files

ArthurJ — Tue, 02 May 2023 17:59:51 GMT

Hi,

Please click HERE for the steps to print the network settings page. Once it prints, please let us know what the signal strength is.

We look forward to your reply.

Re: PIXMA TS9020 Multi-Page PDF Scans Broken Up into Multiple Files

rs-eos — Tue, 02 May 2023 19:47:14 GMT

Cannot provide any help to issue itself, but for those cases where two (or more) documents were created, you can create a combined PDF via Finder's Quick Actions.

In Finder, recommend renaming the separate documents to ensure they will be in alphabetical order such that they will determine the order of the pages in the final document.

Then, select all the documents to merge, right-click (Control-click) on the first document, then choose Quick Actions > Create PDF

Re: PIXMA TS9020 Multi-Page PDF Scans Broken Up into Multiple Files

Jebair — Tue, 02 May 2023 20:58:32 GMT

Signal strength is 100%.

Re: PIXMA TS9020 Multi-Page PDF Scans Broken Up into Multiple Files

Jebair — Tue, 02 May 2023 21:03:52 GMT

Thank you, Ricky. I have found that I can also combine multiple individual pdfs in Preview by dragging them to the Thumbnails sidebar. But the scanner is supposed to do the work for me, yet it acts as if it loses connection after being connected to do the scan in the first place.