topic Canon TS6420a won't print color but black. in Desktop Inkjet Printers

Canon TS6420a won't print color but black.

hardliner — Wed, 26 Apr 2023 03:31:08 GMT

Running Windows 10 22H2

Printer is running version 1.052

When I print the test page, it won't print any color but black. I tried doing a nozzle check and it printed but still didn't print any color but black. I've reset the settings on the printer and didn't make a difference. I would appreciate any help on fixing this. Thanks!

Re: Canon TS6420a won't print color but black.

jrhoffman75 — Wed, 26 Apr 2023 10:47:41 GMT

What ink level does the printer report for the color inks?

Are you using Canon ink cartridges?

Was it working OK and then suddenly stop printing color?

Re: Canon TS6420a won't print color but black.

hardliner — Wed, 26 Apr 2023 13:44:01 GMT

Wow. I feel silly but I'll admit it anyway. I forgot to take the piece of plastic off the color cartridge so that's what has been stopping it from printing in color. When you asked the question about the cartridges, I took the color one out to look at and saw the plastic. I was thinking I had done that since it was seeing the ink level.