topic Re: Can't get Pixma TR4720 printer to work with my MacBook Air in Desktop Inkjet Printers

Can't get Pixma TR4720 printer to work with my MacBook Air

Twinkler73 — Sat, 15 Apr 2023 20:53:18 GMT

Just bought a new Pixma TR4720 printer from Staples. Also purchased a NXT Technologies USB 2.0 printer cable. ( suggested by staff at Staples ) to go along with. I downloaded the software recommended from the Canon site. The printer itself works fine when I print something out from the scanner bed, but it won't print out anything from the laptop. The MacBook is connected via ethernet to an Arris Surfboard modem. I then connected the printer cable from the Pixma to the Mac and tried to print something out, but nada. I even took the printer cable and Macbook to our local Mac store, and they said that the USB printer cable SHOULD work in the Mac. Any help would be greatly appreciated!

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

jrhoffman75 — Sun, 16 Apr 2023 15:26:46 GMT

If you want to print directly via USB WiFi shouldn’t be required. Doesn’t matter what modem you have. But, have you connected the printer to WiFi? Is it possible that it’s either/or? Check what the manual says.

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

acctcoord — Fri, 21 Apr 2023 13:40:01 GMT

I am also having trouble getting the TR4720 software downloaded to a MAC desktop. I needed to remove the printer and then reinstall. I downloaded the Canon TR4720 for Mac. I have MoJave on the Mac and the downloaded from Canon asks to choose the software however in the entire listings of software in the download, TR4720 is not listed anywhere. Have they discontinued the TR4720 software download? HELP WIFI and Direct Print do not work. the Scanner alone works.

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

jrhoffman75 — Fri, 21 Apr 2023 13:47:38 GMT

https://www.usa.canon.com/support/p/pixma-tr4720

Mojave is listed here.

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

acctcoord — Fri, 21 Apr 2023 13:52:59 GMT

Yes, this is where I went and downloaded the "software" but TR4720 is not listed in it as an option.

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

jrhoffman75 — Fri, 21 Apr 2023 13:57:45 GMT

Does it perhaps say 4700 series? The last two digits refer to products for specific markets.

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

acctcoord — Fri, 21 Apr 2023 14:19:36 GMT

No - it doesn't even list 4700 series.

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

acctcoord — Fri, 21 Apr 2023 14:20:18 GMT

Technically I shouldn't even need "software" on a Mac - air print should work but that also is not an option.

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

jrhoffman75 — Fri, 21 Apr 2023 14:42:35 GMT

Give Canon a call at 1-800-OK-Canon.

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

Twinkler73 — Sun, 23 Apr 2023 16:41:45 GMT

Hi John, thanks for all your attempts to help with this ~ I called Canon first, before posting in this Forum. They clearly don't want to talk to people, I couldn't get anybody on the phone to help with this. The idiot AI couldn't make heads or tails of what I was asking....and they kept saying my phone is not registered ! I am about ready to give up on this ~ my tech adept son is working on fixing me up with a used PC desktop for his Mother's Day present to me, and I know the Pixma printer which I had before the fire worked just fine with my old Dell desktop. I am very disappointed in Canon for the lack of customer support!

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

acctcoord — Sun, 23 Apr 2023 16:45:44 GMT

Glad to hear I am not the only one having problems with this printer.....Sounds like I shouldnt bother calling Canon either. Very sad as it is a great printer - usually!

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

shadowsports — Sun, 23 Apr 2023 19:04:59 GMT

Greetings,

Lets see if we can get this wrapped up. John's link points to the TR4720 and states so.

There are not individual downloads for each version of MAC OS for this model.

This download:

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNjQxOTAz&cmp=ABR&lang=EN

Covers all recent versions of MAC OS according to the support portal. This file will download and install the software needed to utilize your product. Once complete, you will be able to install additional software to enhance the product's functionality.

macOS Ventura 13
macOS Monterey 12
macOS Big Sur 11
macOS Catalina 10.15
macOS Mojave 10.14
macOS High Sierra 10.13.6

Additional Download:

IJ Scan Utility Lite

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNTMxNzEy&cmp=ABR&lang=EN

IJ Scan Utility Lite is the application software which enables you to scan photos and documents using AirPrint. You can easily scan such items simply by clicking the icon you want to choose in the main screen of IJ Scan Utility Lite.

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

Twinkler73 — Sun, 23 Apr 2023 20:39:54 GMT

Hi, thanks for giving it a try! I have downloaded this Master setup 3x now, but I tried your link anyway to see if it was any different from the Canon site download. Same results: the installation says that the Mac and the printer are connected, but when I get to the Test Print page, it just doesn't do anything. The scanner works fine, but it just won't print anything from the Mac.

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

jrhoffman75 — Sun, 23 Apr 2023 20:51:42 GMT

If you go to System Settings or System Preferences (depending on your OS) and select Printers & Scanners do you see your printer?

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

Twinkler73 — Sun, 23 Apr 2023 21:17:35 GMT

Yes, it is set as the default printer.

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

Danny — Tue, 25 Apr 2023 13:33:44 GMT

Hi, Twinkler73! Our support team is ready to help you and registration is required to get through to them. Just register your printer here and then try calling again. Our routing system will use caller ID to look you up in our database and then we can get you to the right people. Hope to talk to you soon!

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

Patrick — Tue, 02 May 2023 16:37:03 GMT

Hi Twinkler73,

Please click on the Apple in the upper left corner. In the menu that appears, click on About This Mac.

What version of OSX is installed on your Mac?

Re: Can't get Pixma TR4720 printer to work with my MacBook Air

Twinkler73 — Tue, 02 May 2023 21:45:19 GMT

Hi, I have High Sierra 10.13.6 which it says right on the printer box that it supports this version.