topic Re: PIXMA MX860 - Scanning Error in Desktop Inkjet Printers

PIXMA MX860 - Scanning Error

SM_6 — Tue, 04 Apr 2023 21:27:36 GMT

I have a Pixma MX860 running on Windows 11 home, ver 22H2, with 64-bit processing system. It has provided good service and prints, copies, etc. just fine. But now, when I try scanning this message appears: "An error has occurred in the scanner driver. Abort scanner." How can this problem be resolved? thanks for any help you can provide.

Re: PIXMA MX860 - Scanning Error

Danny — Fri, 07 Apr 2023 14:23:15 GMT

Thanks for letting us know what Canon product you've got. The PIXMA MX860 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

Re: PIXMA MX860 - Scanning Error

SM_6 — Tue, 11 Apr 2023 22:08:48 GMT

We have another computer in our home office running on Windows 10. The scan function works just fine on that computer, so it must be the Windows 11 update. Any idea how we can tweak 11 update to accept the scan function?