topic Re: PIXMA MG2500 Won't Print, Won't Show Ink Levels in Desktop Inkjet Printers

PIXMA MG2500 Won't Print, Won't Show Ink Levels

LCOOLBAUGH — Tue, 04 Apr 2023 20:18:17 GMT

I can not print from this printer nor does the ink levels show

Re: PIXMA MG2500 Won't Print, Won't Show Ink Levels

Danny — Tue, 04 Apr 2023 20:19:17 GMT

Hi, LCOOLBAUGH!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: PIXMA MG2500 Won't Print, Won't Show Ink Levels

LCOOLBAUGH — Tue, 04 Apr 2023 20:47:24 GMT

windows 11

Re: PIXMA MG2500 Won't Print, Won't Show Ink Levels

ArthurJ — Thu, 06 Apr 2023 17:37:50 GMT

Hi,

Is the printer's alarm light steady or flashing? If it is flashing, how many times does it flash before it pauses and starts flashing again.

We look forward to your reply.

Re: PIXMA MG2500 Won't Print, Won't Show Ink Levels

LCOOLBAUGH — Thu, 06 Apr 2023 19:58:12 GMT

alarm isn't flashing

Re: PIXMA MG2500 Won't Print, Won't Show Ink Levels

ArthurJ — Fri, 07 Apr 2023 15:12:47 GMT

Hi,

If the alarm light is steady and wont turn off, I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

If the alarm light turn right back on then the printer has experienced a hardware issue and would need to be replaced.

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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