topic Re: PIXMA TR 7020 paper jam seems unfixable - what do I do? in Desktop Inkjet Printers

PIXMA TR 7020 paper jam seems unfixable - what do I do?

djd1950 — Fri, 24 Mar 2023 05:14:43 GMT

It jammed over and over again, and the last time I was unable to pull the paper out whole so there are pieces I can't get at. It's out of Canon warranty but I have an extended warranty through the card card I used.

Although the service/support page says to contact Technical Support, it gives no phone number or way to do that.

How can I get Canon to diagnose the problem so that my warranty provider can authorize repair or replacement?

I'm so frustrated and will be grateful for help. Thank you.

Re: PIXMA TR 7020 paper jam seems unfixable - what do I do?

Danny — Fri, 24 Mar 2023 13:05:26 GMT

Hi, djd1950! Our over-the-phone support team is ready to help. You'll need to click HERE to register your PIXMA TR7020 first and that will give you access to all of your support options including our 800 number.

Hope to talk to you soon!

Re: PIXMA TR 7020 paper jam seems unfixable - what do I do?

djd1950 — Sat, 25 Mar 2023 00:41:37 GMT

I already registered my printer. I see a number but it says I have to pay $19.99 to talk to someone. Is that the only way to get a diagnosis? Can I get a diagnosis over the phone?

Re: PIXMA TR 7020 paper jam seems unfixable - what do I do?

djd1950 — Tue, 28 Mar 2023 22:10:13 GMT

The support person guided me through opening the back of the printer and I was able to pull out a small piece of paper. However, the printer still would not feed paper and print. Turns out this model doesn't like paper which is three-hole punched. Canon is sending me a new printer, which is the best possible outcome.