topic TS9120 not accepting brand new genuine cartridges in Desktop Inkjet Printers https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TS9120-not-accepting-brand-new-genuine-cartridges/m-p/409186#M62639 <P>I just bought a set of brand new Genuine Cartridges and installed them. Once I did a little red x appeared on them in the printers menu and kept showing the old ink levels. I try to print and it's just blank please help me to get my printer to register these brand new genuine cartridges.</P> Thu, 09 Mar 2023 08:56:37 GMT surreal 2023-03-09T08:56:37Z TS9120 not accepting brand new genuine cartridges https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TS9120-not-accepting-brand-new-genuine-cartridges/m-p/409186#M62639 <P>I just bought a set of brand new Genuine Cartridges and installed them. Once I did a little red x appeared on them in the printers menu and kept showing the old ink levels. I try to print and it's just blank please help me to get my printer to register these brand new genuine cartridges.</P> Thu, 09 Mar 2023 08:56:37 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TS9120-not-accepting-brand-new-genuine-cartridges/m-p/409186#M62639 surreal 2023-03-09T08:56:37Z Re: TS9120 not accepting brand new genuine cartridges https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TS9120-not-accepting-brand-new-genuine-cartridges/m-p/409231#M62648 <P>Greetings,</P><P>If not already done, please power cycle the printer.&nbsp; Next, please review the following article for ink tank replacement.</P><P><A href="https://ij.manual.canon/ij/webmanual/Manual/All/TS9100%20series/EN/UG/ug_in_01_c.html#:~:text=Replacing%20Procedure%201%20Make%20sure%20that%20the%20power,the%20protective%20film%20%28C%29%20completely.%20...%20More%20items" target="_blank">Canon : PIXMA Manuals : TS9100 series : Replacing Ink Tanks</A></P><P>Things that might keep the new cartridges from being detected:</P><P>Failing to remove the protective tape</P><P>Installing the wrong cartridge into the incorrect slot</P><P>Not fully inserting / seating the cartridge(s)</P> Thu, 09 Mar 2023 15:05:21 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TS9120-not-accepting-brand-new-genuine-cartridges/m-p/409231#M62648 shadowsports 2023-03-09T15:05:21Z