topic Re: Selphy CP 910 keeps jamming but it isn't jammed. in Desktop Inkjet Printers

Selphy CP 910 keeps jamming but it isn't jammed.

alyssacharity — Mon, 27 Feb 2017 21:37:17 GMT

My Canon SElphy CP910 keeps saying that there is a paper jam but the paper never actually enters the printer. I have followed the instructuions multiple times by turning it off and on, disconnecting the paper tray, refilling the paper tray with fresh paper, and even taking out the ink cassette and putting it back in but it will not print or get past the paper jam that isn't actually there. Someone help, please. Thank you in advanced.

Re: Selphy CP 910 keeps jamming but it isn't jammed.

Ramona — Tue, 28 Feb 2017 10:24:07 GMT

Hi alyssacharity,

Since the paper will not feed in the printer, and the printer continues to think that there is a jam in the unit when there is not one, the printer may require servicing. We ask that you please contact a Canon technical support representative at one of the methods provided here for further assistance. A representative will be happy to assist you free of charge.

Re: Selphy CP 910 keeps jamming but it isn't jammed.

Linsey — Sat, 12 Aug 2017 04:14:44 GMT

I'm having exact same problem. Did you ever find a solution? If so, do you mind telling me how you fixed it? Thanx

Re: Selphy CP 910 keeps jamming but it isn't jammed.

vwieder — Sun, 10 Dec 2017 23:19:18 GMT

Selphy CP910: The screen indicates paper jam but the paper isn't feeding. Would appreciate knowing if others have encountered this problem and, if so, whether the problem has been resolved. Thanks.

Re: Selphy CP 910 keeps jamming but it isn't jammed.

Jaapdewitjr — Wed, 24 Jan 2018 10:10:29 GMT

Hi,
I have the same problem. How can I get in touch with a Canon technical support representative?

Re: Selphy CP 910 keeps jamming but it isn't jammed.

Danny — Wed, 24 Jan 2018 13:40:40 GMT

Hi, Jaapdewitjr!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: Selphy CP 910 keeps jamming but it isn't jammed.

appcentrics — Thu, 01 Feb 2018 16:22:26 GMT

It's ridiculous, but all you have to do is clean the grey wheels which pull in the paper. If you haven't used it for a long time. Found this solution when looking for the error that occurred after filling the printer up with a lot of paper, which helped me for this error message but not for the one to follow (wrong paper format). And it worked
I think it was those clean looking wheels which needed to be cleaned anyway.

Re: Selphy CP 910 keeps jamming but it isn't jammed.

joisey253 — Thu, 01 Mar 2018 16:39:29 GMT

Thanks so much! This worked for me. I was able to print a photo after cleaning the rollers with a (new) toothbrush. Very relieved!
Thanks for the info!

Re: Selphy CP 910 keeps jamming but it isn't jammed.

dianeff — Tue, 25 Dec 2018 23:22:53 GMT

Thanks so much for this information. We tried and tried to get it to print, but no luck until we cleaned the wheels. Now the printer works great!

Re: Selphy CP 910 keeps jamming but it isn't jammed.

Janie58 — Sat, 30 May 2020 18:23:35 GMT

So v how do u get to the wheels to clean. Can u show me a pic

Re: Selphy CP 910 keeps jamming but it isn't jammed.

angelstreet — Sat, 27 Jun 2020 22:20:18 GMT

I cleared the problem by taking an alcohol wipe to the rubber rollers.

Re: Selphy CP 910 keeps jamming but it isn't jammed.

angelstreet — Sat, 27 Jun 2020 22:21:22 GMT

Take an alcohol wipe to the paper rollers in the printer

Re: Selphy CP 910 keeps jamming but it isn't jammed.

angelstreet — Sat, 27 Jun 2020 22:23:14 GMT

Just take an alcohol wipe to all the visible paper rollers and manually turn the rollers while you hold the alcohol wipe against the wheels.

Re: Selphy CP 910 keeps jamming but it isn't jammed.

Bkourity — Sun, 19 Jul 2020 22:13:00 GMT

Thank you very much, It worked soon for me.

Re: Selphy CP 910 keeps jamming but it isn't jammed.

mrbooth1972 — Wed, 01 Sep 2021 16:38:42 GMT

The printer grabbing the paper properly. Take the cover of the top of the tray and gently guide the paper in with your finger on the center of the edge of the paper furthest from the printer.

I guided 1 sheet in and then it started grabbing again.