topic Re: Pixma MG2120 scans with blue background in Desktop Inkjet Printers

Pixma MG2120 scans with blue background

waltfult — Thu, 30 Jun 2022 20:16:19 GMT

I have a MG2120 printer/scanner that stated scanning with a blue back ground. It prints with the correct background. I removed all canon drivers and reinstalled, but still get the blue background when I try to scan a document with color lettering.

Re: Pixma MG2120 scans with blue background

Patrick — Fri, 08 Jul 2022 19:09:40 GMT

Hi waltfult,

What version of Windows are you using?
If you are using a Mac, what version of OSX is installed?

What program are you using to scan? Are you scanning using the MP Navigator EX?

Re: Pixma MG2120 scans with blue background

waltfult — Tue, 28 Feb 2023 22:57:35 GMT

My system is windows 10. I don't use MP Navigator EX. I click on devices and printers and then click on my printer

Re: Pixma MG2120 scans with blue background

ArthurJ — Thu, 02 Mar 2023 18:21:13 GMT

Hi,

There is most likely a hardware issue with your scanner and it would need to be replaced. Since this model has been retired, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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