https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/mx492-168A-code-stops-everything-along-with-the-scanner/m-p/407790#M62474 <P>The bottom plastic tab on the left bottom of the black cartridge holder broke off and now it gives a 168A message to insert cartridge but it is inserted and every thing I press on the keypad does not work. I will never get another Canon product.</P> Mon, 27 Feb 2023 16:44:39 GMT mikie2 2023-02-27T16:44:39Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/mx492-168A-code-stops-everything-along-with-the-scanner/m-p/407790#M62474 <P>The bottom plastic tab on the left bottom of the black cartridge holder broke off and now it gives a 168A message to insert cartridge but it is inserted and every thing I press on the keypad does not work. I will never get another Canon product.</P> Mon, 27 Feb 2023 16:44:39 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/mx492-168A-code-stops-everything-along-with-the-scanner/m-p/407790#M62474 mikie2 2023-02-27T16:44:39Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/mx492-168A-code-stops-everything-along-with-the-scanner/m-p/407795#M62476 <P>Hello. If a part of your printer physically broke off, we recommend reaching out to the Canon Upgrade Program to look into replacing your unit at a discount. They're at 866-443-8002 Monday through Saturday from 9 am to 9 pm (ET).&nbsp;</P> Mon, 27 Feb 2023 16:54:30 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/mx492-168A-code-stops-everything-along-with-the-scanner/m-p/407795#M62476 Stephen 2023-02-27T16:54:30Z