topic Re: Canon Setup Instructions are a SCAM in Desktop Inkjet Printers

Canon PIXMA TR4720 Setup Instructions are a SCAM

djdfiveo — Wed, 01 Nov 2023 12:55:42 GMT

I recently visited Canon URL (https: // ij . start . cannon/Tr4720 ), which was what came with the box. I was asked by a Shawn at customer support who aske me if he could call instead of chatting to make it easier. His number was 617-420-[xxxx] from Everett, MA. He told me I had all kinds of viruses (18,435 to be exact), including a trojan virus. He tried to scam me out of $459.00 for cleaning up the computer and adding Windows 11-which my computer can't even support. I told him I would call him back because this certainly didn't sound right even though it was coming right from Canon support.

I had a reputable computer repair service check my computer and it was virus free, with no problems at all! Canon-you need to do something about this!! I don't know how many people have been scammed this same way! Cano-you bear responsibility for this and should correct this before the lawsuits come rolling in!

[URL edited to protect other users.]

Re: Canon Setup Instructions are a SCAM

rs-eos — Tue, 21 Feb 2023 18:03:37 GMT

See this thread: https://community.usa.canon.com/t5/General-Discussion/Scammed-by-Non-Canon-Support/td-p/405828

Re: Canon Setup Instructions are a SCAM

kvbarkley — Tue, 21 Feb 2023 19:42:51 GMT

I don't think Canon would misspell Canon as "Cannon" in the URL.

Re: Canon Setup Instructions are a SCAM

jrhoffman75 — Wed, 22 Feb 2023 00:19:27 GMT

Go here instead: Canon : Official ｜ ij.start.canon ｜ TR4720 (manual.canon)

I suggest you delete your thread.

Re: Canon Setup Instructions are a SCAM

Tintype_18 — Wed, 22 Feb 2023 13:55:54 GMT

Turn in the phone number to the county/city attorney. Let them handle it.

Re: Canon Setup Instructions are a SCAM

Danny — Wed, 22 Feb 2023 14:10:25 GMT

Hi, djdfiveo! We can understand your concern and we can assure you that you did not speak to a Canon USA representative. We don't provide any virus support and we don't charge for support for in-warranty printers. Our phone numbers are also all toll-free, beginning with area codes like 800 and 866. Our name is also misspelled in the URL you provided. Other organizations are counting on spelling errors to drive traffic to their imitation sites. Our name has always been spelled with just one N in the middle.

You can get everything you need to set up your PIXMA TR4720 at https://ij.start.canon (again, please note the spelling).

Hope this clears things up!

Re: Canon Setup Instructions are a SCAM

djdfiveo — Wed, 22 Feb 2023 14:27:19 GMT

Thank you for your help!

Re: Canon Setup Instructions are a SCAM

Eblanton81 — Tue, 31 Oct 2023 17:32:32 GMT

here’s the problem. We followed your instructions in YOUR manual. And this happened.

Re: Canon Setup Instructions are a SCAM

shadowsports — Tue, 31 Oct 2023 21:53:31 GMT

@Eblanton81 wrote:
here’s the problem. We followed your instructions in YOUR manual. And this happened.

Greetings,

This is inside the manual.

Your printed manual should show:

Which takes you here:

Does your manual show something different? If so, where did you get it. Did you buy your printer from a retailer or from a online store?

Is it possible you mistyped something and visited another site or page?

Re: Canon Setup Instructions are a SCAM

reretram — Tue, 19 Dec 2023 15:00:14 GMT

That's how I got into trouble in the first place

Re: Canon Setup Instructions are a SCAM

Stephen — Tue, 19 Dec 2023 15:21:56 GMT

If you're trying to set up your printer, perhaps a simpler link would be https://canon.us/ijstart

It's a "shortcut" to the link included in the box and is easier to spell. There is no chat option at that link, no phone number, or any support option. That link ONLY includes software and manuals.

For support, you need to create a My Canon Account and register your product. You can do that at https://canon.us/account. From there, you'll find your personalized support options.

Re: Canon Setup Instructions are a SCAM

shadowsports — Tue, 19 Dec 2023 15:27:08 GMT

@reretram wrote:
That's how I got into trouble in the first place

Yes, mis-spelling in URL's will cause problems and is only something you can control.

Re: Canon PIXMA TR4720 Setup Instructions are a SCAM

Jennii — Fri, 22 Mar 2024 05:14:03 GMT

I was almost scammed by a Canon tech guy from it sounds like India as my new canon PIXMA printer won't install and told it would cost $99.99!

Re: Canon PIXMA TR4720 Setup Instructions are a SCAM

shadowsports — Fri, 22 Mar 2024 13:49:40 GMT

Greetings,

Once again, I would like to state that you were not almost scammed by a "Canon tech guy". You did not speak to Canon. You were speaking to a bad actor or criminal. It's fraud. All we can do is warn others to be more careful. Understand, it is your responsibility to know who you are communicating with.