topic Re: TS6420 stopped printing background in Desktop Inkjet Printers

TS6420 stopped printing background

kmpark30 — Sat, 11 Feb 2023 14:24:42 GMT

I have a TS6420 & backgrounds have stopped printing on my Macbook Pro running Ventura OS. I have cleaned the printer heads & nozzle, changed toners, rebooted, removed & reinstalled the printer. Backgrounds still not printing. I'm at a loss. Any suggestions?

Re: TS6420 stopped printing background

Danny — Sat, 11 Feb 2023 14:33:49 GMT

Hi, kmpark30!

So that the Community can help you better, we need to know exactly which applications you're using and what kinds of files you're trying to print. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: TS6420 stopped printing background

kmpark30 — Sat, 11 Feb 2023 14:40:38 GMT

I am trying to print emails on a Macbook pro running Ventura.

Re: TS6420 stopped printing background

ArthurJ — Mon, 20 Feb 2023 17:28:14 GMT

Hi,

Does this only happen when printing emails? Do documents or pictures outside of email print correctly?

We look forward to your reply.

Re: TS6420 stopped printing background

kmpark30 — Tue, 21 Feb 2023 03:13:57 GMT

It's just emails. If I look at the email in my browser it prints fine. I've attached the document. As you can see the blue highlights shows on the original email however when I go to print it doesn't appear. This makes the writing very light & hard to read.