topic Re: PIXMA MX920 Won't Scan After Computer Upgrade, Print OK in Desktop Inkjet Printers

PIXMA MX920 Won't Scan After Computer Upgrade, Print OK

moiracleary — Sat, 04 Feb 2023 14:29:31 GMT

I love this printer and use the scanner feature quite often. Just upgraded to new computer. reloaded printer software from internet. Printing is fine. but nothing with scanner. Cannon my garden the scanner cannot be highlighted.

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Please help

Re: PIXMA MX920 Won't Scan After Computer Upgrade, Print OK

Danny — Sat, 04 Feb 2023 14:29:53 GMT

Hi, moiracleary!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: PIXMA MX920 Won't Scan After Computer Upgrade, Print OK

moiracleary — Sat, 04 Feb 2023 15:18:31 GMT

I have windows 10

Re: PIXMA MX920 Won't Scan After Computer Upgrade, Print OK

moiracleary — Sat, 04 Feb 2023 17:58:20 GMT

Any suggestions?

Re: PIXMA MX920 Won't Scan After Computer Upgrade, Print OK

Patrick — Wed, 08 Feb 2023 13:55:02 GMT

Hi moiracleary,

Please follow these steps:

1. On your computer, please click the Windows button in the lower left corner of your screen or press the Windows key on your keyboard.

2. In the menu that appears, please click on the Canon Utilities folder.

3. In that folder, please click on the IJ Scan Utility to open that program.

4. Click the PHOTO button on the IJ Scan Utility.

Are you able to scan?

If not, do you get an error?

If you get an error, what is the error code that appears at the bottom of the error message box?

Are you using your PIXMA MX922 wirelessly?
or with a USB cable?

Re: PIXMA MX920 Won't Scan After Computer Upgrade, Print OK

moiracleary — Sun, 12 Feb 2023 01:58:48 GMT

I use a usb to connect. Windows 10. When I click on Cannon Utilities - there is no IJ Scan Utility to open

Can you just send the link to correct

Re: PIXMA MX920 Won't Scan After Computer Upgrade, Print OK

howellad — Tue, 14 Feb 2023 15:22:32 GMT

I am having the same issue and there is no IJ scan utility to access as you described in your directions. HELP

Re: PIXMA MX920 Won't Scan After Computer Upgrade, Print OK

howellad — Tue, 14 Feb 2023 15:23:50 GMT

my printer is a MX920 and have recently upgraded to window 10 and now cannot scan with this printer

Re: PIXMA MX920 Won't Scan After Computer Upgrade, Print OK

moiracleary — Tue, 14 Feb 2023 20:52:05 GMT

I did find a solution but not as easy. Go to settings, go to printer, go to manage printer. Tell it to scan

Re: PIXMA MX920 Won't Scan After Computer Upgrade, Print OK

ArthurJ — Mon, 20 Feb 2023 18:31:52 GMT

Hi,

IJ Scan Utility should install with the MX920 series MP Drivers Ver.1.01. This file can be found on HERE on the Canon website.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: PIXMA MX920 Won't Scan After Computer Upgrade, Print OK

howellad — Tue, 21 Feb 2023 01:38:05 GMT

I tried this potential solution and three times at the point where the download is to be installed the computer could not find the USB connection to the printer. Disconnected the printer cable as directed each time when the prompt came that the computer could not locate the printer and did as prompted to repeat the process which I did three times. The printer works fine still in all functions but not scanning. Oh Yes, very frustrating.

Re: PIXMA MX920 Won't Scan After Computer Upgrade, Print OK

moiracleary — Wed, 22 Feb 2023 12:08:08 GMT

Same thing has happened to me. To scan I have to go through another process.