topic Re: I have a cannon pixma Mg 3620 and having an issue with the scanner feature in Desktop Inkjet Printers

PIXMA MG3620 Unable to Scan

waterfall — Fri, 27 Jan 2023 15:20:39 GMT

The scanner says warming up but never connects to the printer to start scanning it gives this code after timing out. Box says ScanGear The Scanner is not available while in use by another application or user Code 5,206,8

Nothing else was printing or using the software or computer tried it several time shut it off left it off for awhile and still no change updated driver nothing helps any ideas

The computer it is on is a Desktop Hp slimline tower running window 10
Processor Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 12004E78-F8D8-4510-8D6A-016AFDA1E642
Product ID 00325-97212-70215-AAOEM
System type 64-bit operating system, x64-based processor
Hope this helps discribe the computer the software is on

Re: I have a cannon pixma Mg 3620 and having an issue with the scanner feature

Tiffany — Fri, 27 Jan 2023 01:51:44 GMT

Welcome to the Canon forum!

So that the Community can help you better, we will need to know which operating system is running on your computer (i.e. Windows or macOS and which version) Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

Re: I have a cannon pixma Mg 3620 and having an issue with the scanner feature

waterfall — Fri, 27 Jan 2023 03:52:12 GMT

I update the original post hope that helps

Re: I have a cannon pixma Mg 3620 and having an issue with the scanner feature

ArthurJ — Thu, 02 Feb 2023 15:30:06 GMT

Hello,

This error can also be caused by when either security software or a firewall blocks the scanner driver from working correctly. Since reinstalling the driver did not resolve the issue, I recommend contacting Microsoft and have they check your computer to see if anything is blocking the scanner driver.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: I have a cannon pixma Mg 3620 and having an issue with the scanner feature

waterfall — Thu, 02 Feb 2023 15:37:48 GMT

Okay thank now I know what to try and where to look thanks I do appreciate it and will mark as accept as solution thanks again