topic Re: Print onto a CD using a Canon iP7220 and My Image Garden in Desktop Inkjet Printers

Print onto a CD using a Canon iP7220 and My Image Garden

BernardHerrman — Sun, 04 Dec 2016 01:05:54 GMT

I’m trying to print a design directly onto a CD, using a Canon iP7220, with My Image Garden 3.2.0, on an Mac, OS X El Capitan.

When trying to create a CD label design, the following occurs.

I open My Image Garden. I see the Guide Menu, and click on the Disk Label icon.

I select Simple 1, and select the 4.7" 120mm disc paper size, and click OK. The blank disc template appears, and I click Add Image.

I double-click the image I want to use, and a thumbnail of the image appears to the upper left of the blank disc.

I double-click on the thumbnail, and the image completely covers the blank disc template; there are no options for editing or altering the image.

The only option is Print. If I click Print, only options for printing on paper come up; printing on CD is not an option.

What am I doing wrong?

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Ramona — Fri, 03 Feb 2017 01:15:21 GMT

Hi BernardHerman,

To print images onto a CD using My Image Garden, please follow the steps shown here. Please note, you will not be able to edit the image itself, however, you will be able to edit items such as Design and Paper, Background, Layout and Adding Text or Layout Frames.

Should you continue to experience difficulty, we ask that you please contact a Canon technical support representative at one of the methods provided here for further assistance. A representative will be happy to assist you free of charge.

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Dr_H — Mon, 18 Jun 2018 22:38:35 GMT

You say, "please follow the steps shown here"

Shown where? What steps? There are no steps shown here.

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Jason — Mon, 18 Jun 2018 22:41:57 GMT

Hi, Dr_H!

Clicking on the word "here" in the previous response should take you to a separate webpage with step-by-step directions. You can also access the site through the link below:

http://ugp01.c-ij.com/ij/webmanual/MyImageGarden/M/3.2/EN/MIG/mig-032.html

If there's any difficulty in the CD printing process, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks!

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Dr_H — Mon, 18 Jun 2018 23:18:56 GMT

Thanks for the quick reply.

Unfortunately your link goes to the same manual procedure that came with the printer on CD.

It is confusing, and doesn't seem to work -- that's why I came to this forum.

For starters:

"Do not set the disc tray until a message prompting you to load a printable disc appears. Loading a printable disc while the printer is operating may damage the printer."

OK, except the prompt never appears.

Start My Image Garden.
Click Disc Label from the Guide Menu screen.

OK so far.

3. Set the design, Paper Size, etc., then click OK.

Problem here. Why am I setting a "paper size" if I'm printing on a DISK?

What size should I select? "Disk" is not an available option.

Also, I don't get anything like the "Design List" shown. I am instructed to "select a theme" -- none of which are blank -- and "register people" -- there are no "people".

4. Select the image(s) you want to use for a disc label (CD/DVD/BD) from Add Image.

OK, it took some fussing, but I was able to do that.

5. Drag and drop an image in the Materials area to a layout frame of your item.

OK.

6. Edit the item according to your preference.

Problem here. I can't edit the item. The "Theme" places elements on the disk label that I don't want, but I'm not allowed to delete them. There are also text boxes that I can't get rid of. I have a fully-formed image that I simply want to print on the blank disk; I need a BLANK "THEME" -- but HOW do I get one??

7. Click Print at the bottom right of the screen.

OK.

"The Print Settings dialog appears."

Well, -A- dialog appears, but not that one.

8. Set the number of copies to print, the printer and paper to use, etc.

Again, WTF am I supposed to be selecting for "paper size", "media type" and "paper source" when THERE IS NO PAPER -- I'm trying to print a disk.

9. Click Print.

A message appears.

Indeed it does. It tells me "inner printer door is open", and my options are to close it, or cancel printing.

To close the inner door (which, BTW, the Manual instructs me to OPEN in order to insert the CD tray) I have to remove the CD tray. I do this and close the door. The printer makes noises for anywhere from 2-5 minutes, then informs me that it can't print, because it is "out of paper".

10. Click OK.

The Print dialog appears.

Nope. Never gets to this step.

11. Click Print.

Nope. Never gets to this step, either.

Having struck out after a half-dozen attempte with "My Image Garden" (which I don't like as a editor), I decided to try some third-party disk printing software. I tried the latest version of this:

http://www.audiolabel.com/cd-label-printer.html

Great editing capabilities, much more flexible and intuitive than "My Image Garden".

But I still can't get the printer to print. Basically the same thing happens as with the Canon software. I never get asked to insert the disk tray. And if I insert it at the start, I'm told I need to remove it and close tht inner door, even though the "Manual" says that it hast to be open. And I also get asked all the inane questions about "paper size", but NOTHING IN THE MANUAL mentions what size to select for disk printing.

So, that's where it stands right now.

I'm starting to feel like I wasted my money on this printer and a bunch of extra ink cartridges.

So far, it's all noise, and no print.

What now?

Dr H

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Dr_H — Mon, 18 Jun 2018 23:24:51 GMT

I spent 20 minutes typing a detailed response describing my problem, but the forum moderator -- or 'bot, not sure which -- deleted it as spam.

I'm about ready to return the printer and switch brands. I don't have time for this kind of crap.

Re: Print onto a CD using a Canon iP7220 and My Image Garden

SamanthaW — Mon, 18 Jun 2018 23:35:30 GMT

Hi Dr_H!

Thank you for joining the Canon Community Forum!

I'm sorry about that! I took a look and see your post was automatically blocked by our spam filter. This can sometimes happen when certain words are present. I've cleared it, so you should see your post now!

Thanks again for joining the forum!

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Patrick — Tue, 19 Jun 2018 14:31:56 GMT

Hi Dr H,

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Please open My Image Garden and follow these steps:

1. Click on New Art at the bottom and then Disk Label.

2. In the Design List, let's try "Simple 2".

3. At the bottom of this pop up window, next to Paper Size, please select Standard disc 4.7" 120mm.

4. Click OK.

5. A new disc image will appear. At the bottom, click "Add Image".

6. Select an image from your computer.

7. The image that you selected will appear as a thumbnail at the top of the window. Click and drag that to the disc below.

8. Click Print. The Print window will appear.

9. Make sure that the print settings are set correctly and click Print in the lower right hand corner.

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Dr_H — Tue, 19 Jun 2018 19:21:14 GMT

OK, thanks.

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Dr_H — Tue, 19 Jun 2018 19:41:16 GMT

@Patrick wrote:
Hi Dr H,

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

-----------------
Actually, I treid that, twice, before going to the forum. Have yet to get anything but an
autoreply saying "we got your message". I need support soon, if I am going to keep this
printer -- I bought it on Amazon, and the return window is closing.
----------------

Please open My Image Garden and follow these steps:

1. Click on New Art at the bottom and then Disk Label.

--------------------------
There is no "New Art" icon in the location shown in your illustration.

The manual instructs me to open "My Art", but that button is grayed-out.
If I go to my hard drive and select an image, the image appears inder "My Art",
and then I can open My Art.
--------------------------

2. In the Design List, let's try "Simple 2".

-------------------------
I don't get that list.
------------------------

3. At the bottom of this pop up window, next to Paper Size, please select Standard disc 4.7" 120mm.

-------------------------
I don't get asked for "paper size" until I click "Print".

The size you indicate -- "Standard disc 4.7" 120mm" is not one of the choices on the drop-down list
I am presented with. Instead, I have standard paper sizes like 8-1/2x11; A4; etc.
______________

4. Click OK.

5. A new disc image will appear. At the bottom, click "Add Image".

6. Select an image from your computer.

7. The image that you selected will appear as a thumbnail at the top of the window. Click and drag that to the disc below.

----------------------
None of this stuff happens.

When I pull the image into "MyArt" and try to procede, I am asked to select a "theme" form a list of pre-defined images, and to "register people", whatever that means.

I have tried selecting from the built-in lists for these, and then I get to where I can select "Print" -- but once again I'm asked to select paper size, and the 4.7" disc is not among the choices.
----------------------

8. Click Print. The Print window will appear.

9. Make sure that the print settings are set correctly and click Print in the lower right hand corner.

[Moderator marked customer's comments in blue, to make it easier to distinguish from the previous response.]

Re: Print onto a CD using a Canon iP7220 and My Image Garden

BillS — Tue, 19 Jun 2018 21:09:06 GMT

Hi Dr_H,

If you are having difficulty printing CD/DVDs in My Image Garden, another program, Easy-PhotoPrint, is included that can perform the same function.

Open Easy-PhotoPrint.
Select "Disc Label/Case Cover."
Select the layout and image.
Edit as necessary.
Print.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Dr_H — Wed, 20 Jun 2018 18:16:57 GMT

>@Patrick http://Canon.us/ContactLI
>
>Please open My Image Garden and follow these steps:
>
>1. Click on New Art at the bottom and then Disk Label.

________________________________________
OK, after a lot of random poking around in the folder list on the left,
I was finally able to get the "New Art" icon to come up when I selected
"Desktop".

I open "My Art", and I select "Disk Label"...

>
>2. In the Design List, let's try "Simple 2".

... but I don't get this "Design LIst" window.

What I do get is a window that says: "Select Theme and Main People".

In that window, I have three choices: "Standard", "Family", "Anniversary"
None of them offer a blank disk background, which is what I need.

>
>3. At the bottom of this pop up window, next to Paper Size, please select Standard disc 4.7" 120mm.

I see that selection in the "Theme" window now; it is the only available selection, and is pre-selected.

>4. Click OK.

At this point I really can't go on, because none of teh three available themes let me put my prepared art on the label.

How do I get to the "Design List"???

--
Dr H

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Dr_H — Wed, 20 Jun 2018 18:24:33 GMT

@BillS wrote:
Hi Dr_H,

>If you are having difficulty printing CD/DVDs in My Image Garden, another program, Easy-PhotoPrint, is included that >can perform the same function.
>
Open Easy-PhotoPrint.
Select "Disc Label/Case Cover."
Select the layout and image.
Edit as necessary.
Print.
>This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for >further assistance.
>
>Did this answer your question? Please click the Accept as Solution button so that others may find the answer as >well.

Where do I find "Easy-PhotoPrint"? It didn't install with the Canon printer software, and I'm not finding it on the CD.

I have "AudioLabel" -- this is teh software I'd really like to use, since it's optimized for printing disk labels.

It let's me design the label teh way I want, but I still have the same printer issues.

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Dr_H — Wed, 20 Jun 2018 20:34:42 GMT

OK, I'm making progress, I think...

It turns out that the version of "My Image Garden" I had was version 1.1.5. WTF?? Why would Canon bundle 6-year old software with a new printer? The driver seems up to date.

Anyway I downloaded and installed version 3.6.1, which seems to be the latest available from the Canon website.

NOW I have the "New Art", and "Set Design and Paper" windows -- what a difference 6 year makes, eh?

So, now I'm able to get as far as Step 7 in your list. I Start a new label, I add an image to the thumbnail bar,

--- and then I'm stuck. The image is there; I can select it, but when I try to drag it to the disk label, nothing happens; the label remains blank.

... What now?

------------------

A couple of other things I'm noticing about this software:

* The "Instructions" selection under "Help" in teh menu bar goes nowhere and does nothing.

* Why is there no "Save" or "Save as" selection on the File menue???

There isn't any obvious way to SAVE a disk label once it's been created.

PLEASE tell me that the label doesn't have to be recreated from scratch every time I want to print it . . .

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Dr_H — Thu, 21 Jun 2018 19:30:31 GMT

So... does direct disk printing just NOT work on this printer? Is it a false claim?

Or did I get a lemon?

If I can't print a disk by the end of this week, the printer is going back to Amazon, and i'm trying another brand.

there are Epsons that supposedly print disks.

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Michael — Fri, 22 Jun 2018 14:32:42 GMT

Dr_H

If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Print onto a CD using a Canon iP7220 and My Image Garden

BernardHerrman — Fri, 22 Jun 2018 15:58:15 GMT

I'm sorry to hear you're having so much trouble. I was eventually able to print on a CD, by using the response to my initial inquiry, screwing around a lot with it, and disregarding one of the instructions to wait for a prompt. (You pointed out one of the same issues that I had, waiting for a prompt that doesn't appear.) Printing on a CD with this printer is always a frustrating process for me; I have to relearn the process every time I do it. My personal advice would be to return the printer.

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Dr_H — Fri, 22 Jun 2018 23:59:40 GMT

@Michael wrote:
Dr_H

If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

<sigh> I've initiated two "contact us" contacts already, and yet to get a useful response. I gotten three robo-acknowledgements that I've asked for help, and one email allegedly from tech support asking if they could be of "any further assistance". Since they've yet to be of any assistance at all, I answered "Yes", but have not yet received a reply.

These requests, BTW, were issued 5 and 7 days ago.

Is three the magic number? If I do to "contact us" a third time, and fill in all the blanks and describe my problem yet again, is someone really going to provide a meaningful responst THIS time?

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Dr_H — Sat, 23 Jun 2018 00:00:35 GMT

@BernardHerrman wrote:
I'm sorry to hear you're having so much trouble. I was eventually able to print on a CD, by using the response to my initial inquiry, screwing around a lot with it, and disregarding one of the instructions to wait for a prompt. (You pointed out one of the same issues that I had, waiting for a prompt that doesn't appear.) Printing on a CD with this printer is always a frustrating process for me; I have to relearn the process every time I do it. My personal advice would be to return the printer.

Thanks -- that may be the best advice I've gotten so far.

Re: Print onto a CD using a Canon iP7220 and My Image Garden

Dr_H — Mon, 02 Jul 2018 22:27:45 GMT

@Michael wrote:
Dr_H

If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

OK, I solved the problem.

The software and drivers on the CD bundled with my printer were vintage 2012, although the printer was made in 2018.

Funny that no one thought to ask what version of the software was being used, when I wasn't seeing any of the menues people were refering me to. Why my printer came with 6-year old software is anybody's guess.

I downloaded updated versions of all the software from Canon, and lo and behold, suddenly everything works.

It's a slow, noisy printer, but it does make outstanding labels on direct-print disks.

Thanks for giving it the college try.