topic Re: PIXMA TS3300 Series - Need Printer Serial Number in Desktop Inkjet Printers

PIXMA TS3300 Series - Need Printer Serial Number

Referee06 — Thu, 29 Dec 2022 14:07:36 GMT

All of a sudden whenever I try to print something I am getting an error message indicating that the printer is missing a file (in order to print). I have looked on the back of the printer, on the back of the ink cartridge door, on the top of the printer and I can't find the model number anywhere. The printer is a Pixma TS3300 printer, but when I tried to get to drivers and software to try to download the files, there are two Pixma TS3300 shown, and I don't know which one to go to.

It would be nice if Canon had an option to click on a "model number finder" on its website and let that "finder" find the model number.

Any and all suggestions will be welcome and appreciated.

Re: PIXMA TS3300 Series - Need Printer Serial Number:

Danny — Thu, 29 Dec 2022 14:07:04 GMT

Hi, Referee06! Your PIXMA TS3300-series printer's serial number is on a white label on the back of the printer. The image below has it highlighted in yellow. Hope this helps!

Re: PIXMA TS3300 Series - Need Printer Serial Number:

Referee06 — Sat, 31 Dec 2022 00:48:03 GMT

Danny, thanks for the information, but I need to find the Model Number. There are two model numbers shown for the TX3300 and I need to know what model number is so that I can download the drivers/software that my printer needs to work well again.

Re: PIXMA TS3300 Series - Need Printer Serial Number

jrhoffman75 — Sat, 31 Dec 2022 12:49:22 GMT

Everything I checked for Windows and Mac just lists the TS3300 series driver, so try downloading and installing that one.

Re: PIXMA TS3300 Series - Need Printer Serial Number

Referee06 — Sun, 01 Jan 2023 01:55:43 GMT

John, thanks for your reply. Please see above. I am apparently looking in the wrong place for the driver and software download for my printer. From what I found the Pixma TS330 has two options: TS3320 and TS3322

Re: PIXMA TS3300 Series - Need Printer Serial Number

jrhoffman75 — Sun, 01 Jan 2023 12:05:58 GMT

Happy New Year. If you search for TS3320 support it shows a black printer and the driver is TS3300 series. The TS3322 model comes up as white color with same driver. Typically the last two digits designate specific model features or specific markets.

Re: PIXMA TS3300 Series - Need Printer Serial Number

Referee06 — Sun, 01 Jan 2023 12:09:56 GMT

John, thanks again. I will try to download the drivers for the TS3320. Do I just download the driver and do nothing else letting the computer do what needs to be done or do I need to do anything else?

Re: PIXMA TS3300 Series - Need Printer Serial Number

jrhoffman75 — Sun, 01 Jan 2023 12:11:55 GMT

You download and execute the program. It should lead you through it.

Re: PIXMA TS3300 Series - Need Printer Serial Number

Referee06 — Sun, 01 Jan 2023 12:37:20 GMT

John, I tried downloading the drivers but the download seemed to freeze as the MP drivers were being downloaded. The process bar got to about one centimeter to the end and went no further. The download screen indicated that the process should have taken approximately 2 minutes but after about 20 minutes I stopped it.

Re: PIXMA TS3300 Series - Need Printer Serial Number

jrhoffman75 — Sun, 01 Jan 2023 12:38:58 GMT

At a loss. Give Canon a call at (866) 261-9362.

Re: PIXMA TS3300 Series - Need Printer Serial Number

Referee06 — Sun, 01 Jan 2023 12:41:03 GMT

John, thanks for all of your help. I sincerely appreciate it.

Re: PIXMA TS3300 Series - Need Printer Serial Number

jrhoffman75 — Sun, 01 Jan 2023 13:39:49 GMT

Sorry we couldn't resolve it. It may be some sort of computer permission issue if the driver won't install.

Re: PIXMA TS3300 Series - Need Printer Serial Number

Referee06 — Mon, 02 Jan 2023 01:45:15 GMT

John, I was able to download and install the correct driver(s), and the printer is now printing. The problem was, when the drivers were downloading there was a job in the print queue that was preventing the download to finish. (I saw a message indicating this when I closed all of the open Canon screens.) I cancelled the job in the print queue and then tried downloading the driver (s) but there seemed to be a problem because I was seeing a message that the computer was offline. And so, I shut the computer down for the night, and today I dried downloading them again, and they downloaded and installed and now my printer is able to print again. Again, thanks for your help, and I hope that you and yours had very Happy Holidays and I want to wish you and yours the best in 2023.