topic Canon MX920 Printer not responding in Desktop Inkjet Printers

Canon MX920 Printer not responding

jl487printer — Wed, 25 Dec 2013 02:04:11 GMT

The printer was installed and I printed fine the first day. A few days later, the printer in not responding.
I tried reinstalling the driver; the printer is connected to my network. Any support on this would be helpful.

Re: Canon MX920 Printer not responding

Danny — Wed, 25 Dec 2013 02:16:34 GMT

Hi, jl487printer!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer, along with how your computer and your printer are connected to each other. That, and any other details you'd like to give will help the Community better understand your issue!

Thanks and have a great day!

Re: Canon MX920 Printer not responding

jl487printer — Wed, 25 Dec 2013 02:58:53 GMT

Mac is runniing on OS X 10.9.1

Both (Mac and Canon MX 922) are connected wirelessly to my home network.

Connecting MX 922 to the network works just fine.

I set up "Print from Email" which works when printing from iPad.

Hope this is enough info for you to provide some support.

Re: Canon MX920 Printer not responding

Ebony — Sun, 12 Jan 2014 17:34:22 GMT

Hello jl487,

Did you reinstall the driver from the CD or the Website? If the CD was used, try installing the updated driver from HERE and let us know what happens.

Re: Canon MX920 Printer not responding

keithk — Tue, 11 Mar 2014 15:56:15 GMT

I have had my printer over a year without any printing issues, until today. I literally printed a document this morning (printed correctly,) and when printing an edited copy this afternoon, the document had multiple lines of print that looked as if someone erased the middle third of the line of text?! There does not seem to be a pattern of this fault (eg., not every third line.) I use the printer directly connected to my computer (HP Pavilion dv7-4183cl,) and use Microsoft Office 2010. I tried printing other documents and spreadsheets that I know print correctly, including the edited document (tested at a Kinko's,) and have the same erased issues. Performed a nozzle check (all was well) and auto aligned printer head - still have the problem. Finally, if I use the printer as a copier, the copies print out correctly? This has me stumped - any help is appreciated and sorely needed.

Re: Canon MX920 Printer not responding

Sonja — Thu, 27 Mar 2014 11:25:34 GMT

Hello,

I have the same problem as a lot of other people. Using wireles printing and running windows 8. When printing after some time 3 or 4 times I get the popup message "check your pinter". But everything OK. I still can print a few times. But then "your printer is not responging". Everything OK, but no printing possible. Only solution OF/ON.

Re: Canon MX920 Printer not responding

keithk — Thu, 27 Mar 2014 16:06:59 GMT

Hello - Amazingly, I actually got efficient assistance from the Canon tech rep I spoke to! Directly, here is the fix. Power down the printer and disconnect power. Open up the printer as if you were replacing ink cartridges. The cartridges will be on the far right, so you can clearly look into the back of the cavity. Using a flashlight, you will notice what appears to be a long piece of plastic (less than a half-inch wide) stretching horizontally across the back of the cavity (it will reflect the light and be obvious.) Using a cotton swab (ideally one with a long stem) moistened with either water or isopropyl alcohol, Gently clean as much of the length of the plastic as you can. The swab end will be black with ink. I gently repeated the procedure and let the plastic dry. I powered up the printer, and problem solved!

Re: Canon MX920 Printer not responding

LilyBell2 — Sun, 30 Mar 2014 04:59:56 GMT

Thank you, keithk, for coming back and posting your solution.

I received the "Printer not responding" message today when I tried to print a document. The copy function worked just fine, but each time I tried to send a document from a computer to the printer, I received the dreaded "Printer not responding" message.

I tried the solution you posted, used alcohol on a Q-Tip, gave the strip a little time to dry, and problem solved. Documents are printing once again, and no more errors.

Re: Canon MX920 Printer not responding

Sonja — Tue, 01 Apr 2014 09:57:55 GMT

Hello,

I have the same problem as a lot of other people. Using wireles printing and running windows 8. When printing after some time I get several messages "Printer requires your attention go to the desktop to deal with it". But everything OK. I still can print a few times. But then "your printer is not responding". Everything OK, but no printing possible. Only solution OF/ON. It is a brand new printer.

Re: Canon MX920 Printer not responding

Ebony — Thu, 26 Jun 2014 17:55:03 GMT

Hello Sonja,

The issue that you are having sounds like a communication issue. Confirm that your printer and network are communicating properly:

Press the Menu button.
Select Setup, then press the OK button.
Select Device settings, then press the OK button.

Use the button to select LAN settings, then press the OK button.

Once the LAN Details page prints out, verify that the signal strength is over 50%. If it is above 50%, try reinstalling the printer driver from HERE.

Re: Canon MX920 Printer not responding

7bettyboop — Sun, 06 Jul 2014 02:36:25 GMT

Thanks Keith! My printer printed fine yesterday and then NOTHING today! I tried the solution you posted and WALA! It worked on the first try! Thanks SO much!

Re: Canon MX920 Printer not responding

marze — Mon, 27 Apr 2015 15:01:10 GMT

I just got this stupid thing. I can't believe I have to do that every time it decides not to print. My previous Canon printer worked all of the time. I don't get it....

Re: Canon MX920 Printer not responding

LilyBell2 — Mon, 27 Apr 2015 22:30:16 GMT

It's very frustrating. I liked my previous Canon much better than this one, which can be a real PITA.

I have found that I can usually just power the printer off, let it set for a minute, power it back on, and then it works. It's really a nuisance.

Re: Canon MX920 Printer not responding

wabamun — Mon, 27 Apr 2015 22:52:06 GMT

I have a new mx722 and have the same issue. I have to power cycle it to get it to print. Annoying to say the least.

Win 7, connected through my wireless network.

Re: Canon MX920 Printer not responding

jillkocher — Tue, 05 May 2015 14:30:15 GMT

Keithk -- Thank you for the help! It worked like a charm. I actually used dry QTips because the wet ones just smeared it around.

@keithk wrote:
Hello - Amazingly, I actually got efficient assistance from the Canon tech rep I spoke to! Directly, here is the fix. Power down the printer and disconnect power. Open up the printer as if you were replacing ink cartridges. The cartridges will be on the far right, so you can clearly look into the back of the cavity. Using a flashlight, you will notice what appears to be a long piece of plastic (less than a half-inch wide) stretching horizontally across the back of the cavity (it will reflect the light and be obvious.) Using a cotton swab (ideally one with a long stem) moistened with either water or isopropyl alcohol, Gently clean as much of the length of the plastic as you can. The swab end will be black with ink. I gently repeated the procedure and let the plastic dry. I powered up the printer, and problem solved!

Canon -- In what universe is this an acceptable fix?! Boooo, poor product design. I'm a long-time Canon fan, and will continue to be, but this leaves a bad taste in my mouth.

Re: Canon MX920 Printer not responding

marze — Tue, 05 May 2015 21:16:00 GMT

It was my Netgear router.

Re: Canon MX920 Printer not responding

professorjeff — Mon, 11 May 2015 19:58:48 GMT

I'm having the same problem with my PC Windows 7. I'm also connected by WIFI. I've checked that connnection and it's fine. I can also copy, so the printer is working. But any time I go to pritn, I get "printer not responding." Thanks

Re: Canon MX920 Printer not responding

stoneraven — Fri, 22 May 2015 07:57:27 GMT

I'm having the same problem with my PC Windows 7. I'm also connected by WIFI. I've checked that connnection and it's fine. I can also copy, so the printer is working. But any time I go to pritn, I get "printer not responding." Thanks

Same issues as the Professor and some other strangeness.

I am on Windows 7, have a Linksys WRT1900 wireless router with standard configurations.

Issues:

Printer drops off the network consistently. I have had it working a few times but most of the time it required a reboot.

However today I cannot get it to print at all. Even when it is "on the network", according to the Linksys Network Map, my PCs cannot connect to it. I just get the "Printer not responding" error on the PC that it used to work on...some of the time. Plus I have a brand new Lenovo laptop (Windows 7 also) connected to the wireless network and it cannot connect to the printer at all. I saw it in My Computer's Network list for about a minute but it the Win7 didn't recognize it as a printer. It was unknown.

When I try the "Add Printer" wizard it says it cannot find anything. It then gives me the option to enter it via IP address. When I use this method it says it cannot communicate with the device and asks what priner type it is. I pick the closest option on the list, "Canon Network Printer", and it tries again to no avail.

Funny thing is I can use the command prompt and ping the printers IP address just fine so I know its on the network. Plus it shows up on the network map...at least for about 10 minutes, after which time it leaves the network.

Why it leaves the network is unclear. At first it seemed to coincide with the printers "sleep" mode but not always as it worked for a few days one time. Today after my wife made a FAX, it now jumps to FAX mode instead of sleep, at which point it leaves the network.

I have tried the following:

1. Set the Printer Spooler Service to Automatic (actually it was already set to that).
2. Successfully updated the printers firmware to 3.0 something.
3. Power cycling in different orders.
4. Connecting to the network using the wifi password as well as automatically using WPS. They both work fine for connecting to the wireless network, at least according to the printer and the router. The PCs cannot communicate with it however.
5. Troubleshooting wizards (Network and Printer)

Thank you for any assistance.

Re: Canon MX920 Printer not responding

wabamun — Fri, 22 May 2015 18:11:48 GMT

Spoke with Canon. Problem seems to be solved.

Go to Device Settings

Lan Settings

Other Settings

Wireless Lan

DRX Setting

Set that one to disable.

Seems to work for me.

Cheers.

Re: Canon MX920 Printer not responding

stoneraven — Fri, 22 May 2015 23:02:17 GMT

Appreciate the reply but making that setting adjustment didn't seem to change anything for me. Made the adjustment, power cycled, confirmed change was saved and then watched it drop off the network map 10 minuts later.

Very frustrating. I used to associate Canon with quality but seems like they are producing crap now, like so many others.