I have an error message 5100 on my Pixma MP470 what is that?

Jhihath — Sun, 06 Jan 2013 20:09:49 GMT

Re: I have an error message 5100 on my Pixma MP470 what is that?

Michael — Tue, 08 Jan 2013 15:10:07 GMT

Dear Jhihath.

Unfortunately, this error indicates that there is an internal hardware issue with the printer.

Please try the following to see if we can resolve your issue:

1. Turn the printer off.

2. Unplug the power from the printer for at least 5-10 minutes.

3. While unplugged, remove any paper from the unit.

4. Double check for any obstructions found in the unit or paper paths.

5. If no obstructions are found, plug the power back in and turn the unit on.

If the issue persists, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.