topic IJ Scan Utility2 Ver.2.4.0 (Mac) Not working in OS 13 (Ventura) for Pixma MX 490 Series in Desktop Inkjet Printers

IJ Scan Utility2 Ver.2.4.0 (Mac) Not working in OS 13 (Ventura) for Pixma MX 490 Series

saulfeliz — Wed, 21 Dec 2022 15:45:42 GMT

Hi,

I recently upgraded to Mac OS 13.1 (Ventura). After that, my printers disappeared. I used to be able to use it with OS printer/scanner utility. But now only the printer works. The scanner is not an option that shows up in Image Capture anymore.

So I downloaded the latest available software from Cannon:

MX490 series CUPS Printer Driver Ver. 16.70.0.0 (Mac)
IJ Scan Utility2 Ver.2.4.0 (Mac)
My Image Garden Ver.3.6.6 (Mac)

When I go to /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app, I get

"A scanner driver supporting this software is not installed. Install it and try again. Code: 15,230,0"

What does this mean? How can I scan again?

Re: IJ Scan Utility2 Ver.2.4.0 (Mac) Not working in OS 13 (Ventura) for Pixma MX 490 Series

jrhoffman75 — Wed, 21 Dec 2022 16:09:21 GMT

It lIt looks like you might have failed to install the scanner driver as specified in the info for the scan utility.

Re: IJ Scan Utility2 Ver.2.4.0 (Mac) Not working in OS 13 (Ventura) for Pixma MX 490 Series

saulfeliz — Wed, 21 Dec 2022 19:05:44 GMT

That worked. Thanks @jrhoffman75

Silly me, I would've thought if a dependency was required for that software, it would've just come part of the same install process!.

Re: IJ Scan Utility2 Ver.2.4.0 (Mac) Not working in OS 13 (Ventura) for Pixma MX 490 Series

srossphoto — Mon, 03 Jul 2023 20:01:55 GMT

I too am on Mac Ventura 13. My printer has been fine but has just stopped connecting. I get this message: "

The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information."

I'm NOT really a computer tech so I'm lost! Help! Do I just go buy a new printer? Sally

Re: IJ Scan Utility2 Ver.2.4.0 (Mac) Not working in OS 13 (Ventura) for Pixma MX 490 Series

srossphoto — Mon, 03 Jul 2023 20:02:34 GMT

PS It's impossible to contact the Developer!!!