topic PIXMA MG6821 won't scan - prints okay but has trouble recognizing new cartridges in Desktop Inkjet Printers

PIXMA MG6821 won't scan - prints okay but has trouble recognizing new cartridges

REM071947 — Wed, 23 Nov 2022 14:37:23 GMT

My Pixma 6821 uses the 270 / 271 series ink cartridges.

I have error code 1413. The cartridge is a NEW Canon wider black ink cartridge.

Is there another way to address this issue.

Cartridges are expensive to have bought & then not be able to use!

A tech at Best Buy, where I got it and went to get a new black 270 cartridge today

said "take a clean cloth and rub the contacts where the cartridge is inserted

as some dust or grit there may interefere with the connection." I tried this several

times but it still won't 'recognize' the new black 270 cartridge!

contact me at [Removed personal information per forum guidelines], please.

Re: Pixma 6821 won't scan - prints okay but has trouble recognizing new cartridges SEE BELOw

Patrick — Mon, 09 Dec 2019 20:30:01 GMT

Hi REM071947,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: Pixma 6821 won't scan - prints okay but has trouble recognizing new cartridges SEE BELOw

Danny — Tue, 22 Nov 2022 21:33:09 GMT

Thanks for being active in our community! We're happy to share that it's possible to scan with an empty ink tank or cartridge. To start scanning, follow the instructions at this link.