topic Re: Getting laptop to recognize newer PIXMA MG2520 for scanning in Desktop Inkjet Printers

Getting laptop to recognize newer PIXMA MG2520 for scanning

Snuffy1969 — Sat, 08 Oct 2022 19:38:16 GMT

I replaced my TS-3100 printer with a MG-2520 printer. I can print and copy items with no problem. My problem is that my laptop still recognizes the TS-3100 as the printer for scanning. How do I get it to recognize the MG-2520 printer for scanning?

Re: Getting laptop to recognize newer PIXMA MG2520 for scanning

Danny — Sat, 08 Oct 2022 19:39:10 GMT

Hi, Snuffy1969!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Getting laptop to recognize newer PIXMA MG2520 for scanning

Snuffy1969 — Sat, 08 Oct 2022 19:51:48 GMT

Windows 10, Danny.

Re: Getting laptop to recognize newer PIXMA MG2520 for scanning

ArthurJ — Mon, 10 Oct 2022 18:02:51 GMT

Hi,

When you added the MG2520, did you install the driver from the Canon website or select add printer on your computer?

Also, when you open IJ Scan Utility, click where is shows the TS3100 and in the dropdown does the MG2500 series appear?

We look forward to your reply.

Re: Getting laptop to recognize newer PIXMA MG2520 for scanning

Snuffy1969 — Mon, 10 Oct 2022 18:46:26 GMT

When I open the IJ Scan utility, it only shows the TS3100, not the MG2500 series.

Re: Getting laptop to recognize newer PIXMA MG2520 for scanning

Snuffy1969 — Mon, 10 Oct 2022 18:47:57 GMT

Can't remember if I installed from website or select add printer.

Re: Getting laptop to recognize newer PIXMA MG2520 for scanning

ArthurJ — Wed, 16 Nov 2022 20:09:53 GMT

Hi,

Please click HERE and download/install the MG2522/MG2525 MP Drivers Ver.1.02. Once that is done, go back to IJ Scan Utility and check to see if it will let you select the MG2500 series printer.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.