topic Re: G7020 Color Issues in Desktop Inkjet Printers

G7020 Color Issues

ktobrien89 — Mon, 17 Oct 2022 02:49:35 GMT

Bought a lightly used G7020. I set it up today and proceeded to try to print. At first colors would not print at all. Did multiple cleanings and tried to do a deep clean but it would error out before completing. I did an ink flush and that got the color printing going again but the colors look washed out and the colors are off (what should be red looks more orange, etc.). After several more cleanings and a couple of successful deep cleanings, nothing had changed and I ended up doing another ink flush ( have wasted a ton of ink, I know). Colors still look washed out and off. Am I missing something?

Re: G7020 Color Issues

jrhoffman75 — Mon, 17 Oct 2022 12:39:33 GMT

Until you get a proper nozzle check print you cannot be sure of getting correct colors.

If repeated deep cleanings aren't resulting in a proper nozzle check there may be a print head problem.

Re: G7020 Color Issues

ktobrien89 — Mon, 17 Oct 2022 13:27:40 GMT

The nozzle check looks fine to me. See picture.

Re: G7020 Color Issues

jrhoffman75 — Mon, 17 Oct 2022 13:59:31 GMT

Then you need to check your printing path.

1. What software are you printing from?

2. What are your settings? Can you post a screenshot of the printer dialogue?

3. Are you using Canon inks and Canon papers?

https://1drv.ms/u/s!ApNpngg2Z6dbhIYE7t2R7z6PJPAblw

Download this test image. Open it in your photo software. Do not make any adjustments regardless of how it might look on your monitor. Print it. How does it look?

Re: G7020 Color Issues

ktobrien89 — Mon, 17 Oct 2022 14:13:17 GMT

I was printing from a .pdf. I printed this from windows photo viewer... Everything looks vibrant on the screen but washed out when printed. What settings specifically do you want to see?

Re: G7020 Color Issues

jrhoffman75 — Mon, 17 Oct 2022 14:19:29 GMT

What kind of paper are you using? Since it is a frequent problem, are you sure you are printing on the correct side?

Re: G7020 Color Issues

ktobrien89 — Mon, 17 Oct 2022 14:24:32 GMT

Standard copy paper. Been in a drawer for a while but guessing probably 20lb copy paper. Definitely nothing fancy. I suspect the printer wasn't used for a while and likely wasn't prepared properly for shipping. I thought the ink flush would fix those issues and it did help it start printing in color, it's just not 100% right.

Re: G7020 Color Issues

jrhoffman75 — Mon, 17 Oct 2022 18:48:35 GMT

I tried that test image with my TR8600 printer. I used Microsoft Photos app. I get similar results on plain paper.

Re: G7020 Color Issues

ktobrien89 — Tue, 18 Oct 2022 14:44:52 GMT

Can you upload a picture of what you printed? I find it hard to believe that it should look this washed out just because of the paper used. Also, doesn't explain why something that should be red is printing out orange.

Re: G7020 Color Issues

jrhoffman75 — Tue, 18 Oct 2022 15:28:32 GMT

Top is plain paper. Bottom Canon photo paper. Both printed from Windows Photos software.

Re: G7020 Color Issues

ktobrien89 — Wed, 26 Oct 2022 17:48:26 GMT

Left picture was printed at a print shop down the road on their laser printer. It looks just like the file on screen, the middle is printed from the .pdf on H) BrightWhite24 paper, the right is a copy of the left made using the printer's scanner. The scanned picture does a better job of matching the colors than the print but the red still looks more orange. All colors on the middle print look washed out and the red is very orange. Is there some way to create a custom profile to fix these issues. As it stands, my wife is not happy with this printer do to it missing so badly on colors.

Re: G7020 Color Issues

ktobrien89 — Mon, 31 Oct 2022 13:49:33 GMT

Any help would be greatly appreciated. I'm at a loss of what to do at this point.

Re: G7020 Color Issues

jrhoffman75 — Mon, 31 Oct 2022 13:58:26 GMT

You need to give Canon a call at 1-800-OK-CANON

Re: G7020 Color Issues

david07666 — Thu, 02 Mar 2023 20:31:11 GMT

I realize this is an old post but I had the same problem. You are printing form Windows Photo Viewer, try pening in Windows Paint and print from there and see if that fixes it. That fixed it for me. Deep in Windows there is a file that Photo Viewer uses to control color output and that's the problem (can't remember the name of the file). So the bottom line is that I can't use Photo View to print, I have to use Paint. Fortunately for me, I rarely print photos, PDFs with pictures, yes, JPG or JPEG or PNG, no.