topic Re: WIA error when I try to scan on my G3260 printer / scanner. in Desktop Inkjet Printers

WIA error when I try to scan on my G3260 printer / scanner.

westron007 — Mon, 19 Sep 2022 23:36:45 GMT

I get an error message that says I need to download the windows WIA driver. I have tried all the fixes from You Tube and even reloaded the printer. No success. I would apprecuiate any help.

Re: WIA error when I try to scan on my G3260 printer / scanner.

Mike — Mon, 19 Sep 2022 23:54:44 GMT

Hi westron007!

To have a better understanding of your issue, please let everyone know the operating system on your computer. Any other details you'd like to give will only help the Community better understand your issue.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks!

Re: WIA error when I try to scan on my G3260 printer / scanner.

westron007 — Thu, 22 Sep 2022 14:50:07 GMT

Windows 10 PC

Re: WIA error when I try to scan on my G3260 printer / scanner.

ArthurJ — Thu, 22 Sep 2022 15:59:39 GMT

Hi,

Are you scanning from IJ Scan Utility when the error appears?

We look forward to your reply.

Re: WIA error when I try to scan on my G3260 printer / scanner.

westron007 — Tue, 27 Sep 2022 17:22:01 GMT

I open the Cannon folder and select "scan and print option". Then the error appears

Re: WIA error when I try to scan on my G3260 printer / scanner.

ArthurJ — Tue, 27 Sep 2022 19:34:01 GMT

Hi,

Please open the Canon Utilities folder and check for IJ Scan Utility. If it is listed, please open and try to scan.

We look forward to your reply.

Re: WIA error when I try to scan on my G3260 printer / scanner.

DJBiograd — Tue, 20 Feb 2024 18:22:32 GMT

But this IJ Scan Utility is not compatible with Photoshop (as new photoshop versions do not support TWAIN - because twain plugin doesn't exist in 64bit variant, and newer photoshop versions only have 64bit variant). This is a workaround because your driver is not WIA compatible!

Re: WIA error when I try to scan on my G3260 printer / scanner.

westron007 — Wed, 21 Feb 2024 03:51:55 GMT

I had the same error and this worked for me on Windows 11. Microsoft edge

Re: WIA error when I try to scan on my G3260 printer / scanner.

westron007 — Wed, 21 Feb 2024 03:53:09 GMT

I'm using 64 bit windows 11