topic Re: usb device attached to this computer has malfunctioned and windows does not recognize it in Desktop Inkjet Printers

usb device attached to this computer has malfunctioned and windows does not recognize it

oldgunny — Sun, 28 Aug 2016 05:05:39 GMT

When my computer comes out of sleep mode it tries to install pixma ip3000 printer driver again but fails. Then I get the "usb device attached to this computer has malfunctioned and windows does not recognize it." When I try to use the printer it says the printer is offline and no matter what I do it won't come back on line unless I re-boot the compurter. Everything is fine until it goes to sleep then it starts all over again. Dell Precision T3600, Windows 7 Pro 64 bit. Any help would be appreciated. - Thanks

Re: usb device attached to this computer has malfunctioned and windows does not recognize it

Michael — Tue, 30 Aug 2016 15:16:14 GMT

Hello,

Try using a different USB port on your computer to see if this will help with the error. It may be possible that there are issues with the current USB port.

If you continue to have difficulties, find more help at Contact Us.

Re: usb device attached to this computer has malfunctioned and windows does not recognize it

oldgunny — Tue, 30 Aug 2016 23:34:24 GMT

I have 8 usb2 ports and one usb3. I can get it to work on the usb3 but none of the usb2 ports. Since this is an older printer you would think that it would work on usb2.

Re: usb device attached to this computer has malfunctioned and windows does not recognize it

Michael — Wed, 31 Aug 2016 14:58:21 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.