Canon Pixma MG6821 stopped working

minourat — Sat, 17 Sep 2022 18:41:18 GMT

Pixma MG6821 stopped working. Trouble shooting did not provide any useful information.
The error message I receive currently is the following:

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011
Cause
Printer error has occurred.
What to Do

Turn off the machine and unplug it.
Plug in the machine again and turn it back on.

If this does not solve the problem, contact your nearest Canon service center to request a repair.
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This error message is not helpful.

I reinstalled the drivers and programs by using win-mg6800-1_0-jucd.exe downloaded from a Canon site.

Still the the above error occurs.

I will appreciate any help.

Toshi