topic Re: G7020 USB Scanning Problem in Desktop Inkjet Printers

G7020 USB Scanning Problem

wandree — Tue, 06 Sep 2022 13:07:13 GMT

I have a G7020 for a few years now. Just recently it stopped Rec. my WIFI. After a few tries, I hooked up a USB cord. It prints ok but when I went to Scan. I get a message on the printer that it is not connected to the computer.

Anyone else had this problem? Or is there anyone that can help.

Re: G7020 USB Scanning Problem

ArthurJ — Tue, 06 Sep 2022 17:26:41 GMT

Hi,

So we can best assist you, please let us know what version of Windows or Mac your computer is running.

We look forward to your reply.

Re: G7020 USB Scanning Problem

wandree — Wed, 07 Sep 2022 14:24:29 GMT

Windows 10. Also, my printer is next to my desk top. WiFi is strong. It works with the desk top with no problem. I-phones and everything else. Therefore, it is net the WiFi.

Re: G7020 USB Scanning Problem

bradthetechnut — Thu, 08 Sep 2022 02:56:47 GMT

Arthur probably will be able to better assist you with the WiFi part. Meanwhile, as for USB hookup, did you run or download the software for USB setup?