PIXMA MG3620 Prints But Won't Scan

fxander — Fri, 26 Aug 2022 13:01:45 GMT

I haven't been able to scan from my PIXMA MG3620. I can print wirelessly, but not scan. I've reinstalled the software three times. I've gone online and was told that this model printer is no longer eligible for support, when I don't get a window that says "Oops! Something went wrong!" When I go to print I see the printer listed. When I try to scan, asked to choose a printer, there are no options. I'm totally frustrated and disappointed in Canon - I don't recall customer service being this unreachable or confusing. Is there a number I can call that will get me to a real person?

Re: PIXMA MG3620 Prints But Won't Scan

ArthurJ — Fri, 26 Aug 2022 18:16:28 GMT

Hi,

You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

topic PIXMA MG3620 Prints But Won't Scan in Desktop Inkjet Printers

PIXMA MG3620 Prints But Won't Scan

Re: PIXMA MG3620 Prints But Won't Scan