topic Re: Cannot print from MG 2500 series in Desktop Inkjet Printers

Cannot print from MG 2500 series

Clairewest23 — Mon, 08 Aug 2022 17:00:22 GMT

My computer doesn’t have wifi or internet, but with the printer connected via cable to the computer, it shouldn’t need internet to print.! The disc was downloaded. I had to manually switch it from just acting as a scanner to being a printer. Given that, the printer pops up when i go to print something but an error immediately follows saying- printer is offline/ check that the printer is connected and the printer power is on. It couldn’t even print the test page on initial start up.! Please help!

Re: Cannot print from MG 2500 series

Danny — Tue, 09 Aug 2022 16:18:39 GMT

Hi, Clairewest23!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Cannot print from MG 2500 series

Clairewest23 — Thu, 11 Aug 2022 11:51:26 GMT

The computer was updated to Windows 10.